Operations Manager - Niagara Airbus

Niagara Falls, ON
On-site
Posted Oct 9, 2026
1 position

$50,000–$65,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Operations Manager oversees daily activities at Niagara Airbus to ensure efficient service delivery and effective resource management. This role involves leading teams, managing 24/7 scheduling, and implementing continuous improvement initiatives to maintain high operational standards.

Job details

Who We Are CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products. A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day! Location: Niagara Falls, ON Status: Full-Time Permanent, On-Site (with ad-hoc flexibility) This posting is to fill an existing vacancy. About the Role The Operations Manager is responsible for overseeing the day-to-day operations of Niagara Airbus, which was acquired by CAA Niagara in 2022, ensuring efficient service delivery, effective resource management, and an exceptional customer experience. This role manages scheduling, team leadership, operational planning, and continuous improvement initiatives to support a 24/7 transportation environment. The Operations Manager serves as a key point of coordination between drivers, dispatch, customer service, and leadership to ensure high operational standards and service excellence. The expected salary range for this role is $50,000.00–$65,000.00, plus participation in the Manager Incentive Plan. Placement within this range will be determined based on the successful candidate’s qualifications, skills, and experience. Key Responsibilities Oversee and manage daily operational activities to ensure timely, reliable, and efficient service delivery. Lead, mentor, and support employees, fostering engagement, accountability, and high performance. Develop and maintain driver and staff schedules, ensuring appropriate coverage for 24/7 operations. Coordinate vacation scheduling, shift adjustments, and staffing needs to meet changing business demands. Support and resolve operational issues, including service disruptions, customer concerns, and staffing challenges. Collaborate with employees to ensure service standards are met and escalated issues are addressed promptly. Monitor operational performance, identify gaps, and recommend process improvements to enhance efficiency and customer experience. Ensure compliance with company policies, transportation regulations, and safety standards. Qualifications & Skills Proven ability to lead and develop teams in a fast-paced, customer-focused operational environment. Strong decision-making and problem-solving skills, with the ability to manage issues under pressure. Excellent communication and interpersonal skills, with the ability to work effectively across departments. Strong organizational and time management abilities, with experience managing scheduling and staffing. Ability to analyze operational performance and recommend improvements. Proficiency with scheduling software, reporting tools, and Microsoft Office applications. Education & Experience Post-secondary education in Business, Operations Management, Transportation, or related field, or equivalent experience. A valid Class F license is required (or willing to obtain). Minimum 2–3 years of progressive experience in operations or logistics. Experience supervising or managing staff in a 24/7 operational setting preferred. Working Conditions Regular working hours of forty (40) per week, with flexibility based on meetings and business needs. Expectation of on-call coverage due to the 24/7 operations and flexible working hours are encouraged during these times. Working in an office environment with frequent interruptions. This role is primarily in-office, based out of Niagara Falls, ON. Occasional work outside regular business hours to support operational needs. Driving within the Niagara Region and to surrounding areas may be required. What’s In It For You 100% employer-paid premiums for health, dental, vision, life, and travel insurance Virtual healthcare and nurse navigation support Defined Contribution Registered Pension Plan Growth, training, and development opportunities Give Where You Live program (community volunteer program) Green and Wellness Reimbursement Program Paid personal and vacation hours Interview Process Our process is designed to provide a full picture of how you would contribute to our team: Pre-screening call In-person interview Background and references Offer CAA Niagara does not currently use artificial intelligence in screening or selection of applicants. CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

What you’ll do

Requirements

Candidates must have 2–3 years of progressive experience in operations or logistics and possess a valid Class F license. A post-secondary education in a relevant field is required, along with strong leadership and problem-solving capabilities.