CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the fulfillment of CAA Niagara's strategic direction on behalf of its Membership.
On-site · Thorold
The Membership Retention Representative is responsible for managing member accounts, processing renewals, and ensuring continuous active status through proactive outreach. They act as a brand ambassador by answering inbound calls and educating members on products, services, and rewards benefits.
On-site · Thorold
The Group Tour Planner is responsible for researching destinations, designing unique itineraries, and coordinating logistics for single-day and multi-day tours. They also lead these tours, maintain vendor relationships, and support marketing and sales efforts to ensure exceptional member experiences.
On-site · Thorold
The Membership Administrator supports member services operations by managing escalations, billing, and reporting to ensure efficient member experiences. They also provide administrative support to management and assist with branch operations as needed.
On-site · Thorold
The Contact Centre Representative is responsible for answering inbound emergency roadside assistance calls and gathering critical information from members. They must initiate dispatch support while maintaining high standards of service quality and efficiency.
On-site · Thorold
The Communications Manager develops and executes internal and external strategies to strengthen brand reputation and engage employees. They also oversee media relations, community engagement, event coordination, and sponsorship initiatives to ensure alignment with organizational priorities.
On-site · Thorold
The Accounting Manager oversees daily accounting operations, including managing a team and ensuring accurate financial reporting and general ledger maintenance. They are responsible for developing accounting procedures, monitoring internal controls, and collaborating with other departments to improve financial workflows.
On-site · Thorold
The Contact Centre Representative serves as the first point of contact for members requiring emergency roadside assistance. They are responsible for gathering critical details, documenting information, and initiating dispatch support while maintaining service excellence.
On-site · Thorold
The ERS Driver operates a fleet vehicle to provide professional roadside assistance, including battery services, lockouts, and towing. They are responsible for maintaining safety standards, documenting call statuses via tablet, and delivering exceptional member service.
Hybrid · Thorold
The Board Administrative Assistant provides dedicated administrative and governance support to the Board of Directors and its committees. Responsibilities include coordinating meeting logistics, preparing agendas, recording minutes, and maintaining official governance records.
On-site · St. Catharines
Act as a brand ambassador providing exceptional customer service in person and over the phone. Assist members with membership, insurance, travel programs, and savings initiatives while adapting to daily operational needs.
