CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the fulfillment of CAA Niagara's strategic direction on behalf of its Membership.
On-site · St. Catharines
The Member Services Representative acts as a brand ambassador, providing exceptional service to members in person and over the phone. They are responsible for assisting with membership, insurance, travel programs, and savings initiatives while maintaining a professional and helpful demeanor.
On-site
Provide in-car driving instruction to new drivers to help them build skills and confidence on the road. Maintain a commitment to safety while delivering high-quality driver education services.
On-site · Thorold
The Accounting Clerk supports financial operations by managing accounts receivable, processing vendor invoices, and reconciling monthly statements. They also assist in streamlining accounting processes and maintaining financial records in compliance with internal controls.
On-site · Thorold
The Contact Centre Representative is responsible for answering inbound roadside assistance calls and gathering critical details from members. They must initiate dispatch support while maintaining clear, compassionate, and efficient service for all members.
On-site · Niagara Falls
The Operations Manager oversees daily activities at Niagara Airbus to ensure efficient service delivery and effective resource management. This role involves leading teams, managing 24/7 scheduling, and implementing continuous improvement initiatives to maintain high operational standards.
On-site · Thorold
ERS Drivers operate company fleet vehicles to provide professional roadside assistance, including towing, battery services, and lockouts. They act as brand ambassadors while ensuring member safety and maintaining accurate dispatch communication.
On-site · Thorold
The Membership Retention Representative is responsible for contacting members to ensure continuous active status and processing membership renewals and account updates. They also provide information regarding membership benefits and rewards while answering inbound calls for various business lines.
On-site · Niagara Falls
Safely transport passengers to various destinations including airports and hotels while providing a professional and welcoming customer experience. Manage schedules, communicate with dispatch regarding route changes, and perform regular vehicle inspections to ensure safety and cleanliness.
On-site · Niagara Falls
The dispatcher coordinates daily transportation operations, including scheduling drivers and managing passenger reservations. They also monitor routes and vehicle locations to ensure efficient, safe, and timely service delivery.
On-site
The travel consultant will leverage their expertise to create memorable travel experiences for members and non-members while managing inquiries and bookings. They are responsible for maintaining accurate client records, conducting follow-ups, and achieving sales performance metrics.
On-site · Welland
The Member Services Representative acts as a brand ambassador, providing exceptional customer service in person and over the phone. They assist members with membership, insurance, travel programs, and savings initiatives while maintaining a professional and helpful demeanor.
Hybrid
The Travel Services Representative provides support to members and consultants through travel sales, booking services, tour coordination, and administrative tasks. They are responsible for accurate invoicing, payment processing, and maintaining travel documentation while promoting additional products and services.
On-site · Thorold
The Customer Experience Coordinator analyzes customer survey data to identify trends and opportunities for improvement across all business lines. They also provide coaching to team members, facilitate training, and act as a point of escalation to ensure high standards of service.
On-site · Niagara Falls
The driver is responsible for safely transporting passengers to various destinations including airports, hotels, and tours while maintaining vehicle cleanliness. They must also provide excellent customer service, assist with luggage, and communicate effectively with dispatch regarding schedules and route changes.
On-site · Thorold
The Group Tour Planner is responsible for researching destinations, designing unique itineraries, and coordinating logistics for single-day and multi-day tours. They also lead these tours, maintain vendor relationships, and support marketing and sales efforts to ensure exceptional member experiences.
On-site · Thorold
The Communications Manager develops and executes internal and external strategies to strengthen brand reputation and engage employees. They also oversee media relations, community engagement, event coordination, and sponsorship initiatives to ensure alignment with organizational priorities.
On-site · St. Catharines
Act as a brand ambassador providing exceptional customer service in person and over the phone. Assist members with membership, insurance, travel programs, and savings initiatives while adapting to daily operational needs.
