CAA-Québec, organisme à but non lucratif, actif pour ses membres en automobile, assurances, voyage, habitation.
Québec, Québec
Organisme à but non lucratif fondé en 1904, CAA-Québec est aujourd’hui, avec quelque 1,1 million de membres, le plus important regroupement d’automobilistes au Québec, à qui il offre de nombreux services en automobile, mais aussi en voyage, en habitation et en services financiers. Si le Service routier d’urgence a fait sa renommée et continue d’être l’une des raisons principales d’adhérer à CAA-Québec, les membres ont aujourd’hui l’occasion de présenter tous les jours leur carte de membre pour profiter d’économies et d’avantages intéressants partout au Québec. Très présente sur la scène publique, cette organisation veille à la défense des intérêts de ses membres et des automobilistes en général. Neutre et sans parti pris, sauf celui du consommateur, elle intervient dans les domaines en lien avec ses champs d’activité de même qu’en sécurité routière, contribuant à susciter réflexion et débats sur des sujets d’intérêt général. Complice du quotidien de ses membres, CAA-Québec est en quelque sorte devenu une personne qu’on consulte pour son expertise et qui rend la vie plus facile. Individuellement et collectivement.
Hybrid · Montréal
The agent will handle roadside assistance calls for the province, providing empathetic and efficient support to members. They will propose personalized solutions based on coverage plans while maintaining high quality service standards.
On-site · Montréal
The Senior Director of Strategic Projects leads the definition and execution of transformation initiatives within the retail division. They are responsible for the Espace CAA project, overseeing the development and deployment of the next-generation customer service experience.
On-site · Québec
The dispatcher manages roadside assistance requests by coordinating with tow truck drivers and patrol units to ensure timely service. They also prioritize emergency situations and communicate effectively with internal and external stakeholders to maintain high service standards.
Hybrid · Montréal
The analyst will design and evolve business intelligence reports, dashboards, and ad-hoc analyses to support informed decision-making. They will also act as a resource person for business sectors, helping them understand and utilize operational data effectively.
On-site · Québec
The sales advisor will promote and sell CAA-Quebec memberships, travel products, and specialized travel items while providing professional customer service. Responsibilities also include issuing international driving permits and producing compliant passport photos to meet boutique performance goals.
On-site · Saguenay
The sales advisor will promote and sell CAA-Quebec memberships, travel products, and specialized travel items while providing professional customer service. Responsibilities also include issuing international driving permits and producing compliant passport photos to meet boutique sales targets.
On-site · Québec
The chauffeur will perform roadside assistance services such as towing, tire changes, and vehicle unlocking while maintaining high customer service standards. They are also responsible for conducting safety inspections of the truck and ensuring the vehicle remains clean and fueled.
Hybrid · Montréal
The role involves evolving customer journeys and practices by planning CX initiatives and monitoring performance indicators. You will collaborate with various business lines to transform data-driven insights into concrete actions and strategic improvements.
On-site · Saguenay
The travel advisor will analyze client needs to provide accurate travel information and manage bookings for packages, hotels, and insurance. They will also assist clients in selecting cruises departing from North America to ensure a high-quality experience.
On-site · Brossard
The sales advisor provides personalized customer service, manages travel product sales, and assists with administrative tasks like passport photos and international driving permits. They collaborate with the team to meet sales targets while promoting the benefits of CAA-Quebec membership.
Hybrid · Montréal
The administrative coordinator acts as a liaison between brokers, insurers, and internal teams to manage insurance renewals, contracts, and claims. They also analyze performance data and contribute to the continuous improvement of administrative and operational processes.
On-site · Montréal
The chauffeur will perform roadside assistance services such as towing, tire changes, and lockouts while maintaining vehicle cleanliness and safety standards. They must communicate effectively with dispatch and provide high-quality, courteous service to CAA-Quebec members.
On-site · Terrebonne
Analyze client needs to provide accurate travel information and recommendations for destinations, transport, and accommodations. Manage all booking and purchasing processes for travel packages, cruises, and insurance to ensure a seamless experience.
Hybrid · Montréal
You will advise members by phone, identify their needs, and propose tailored solutions to build lasting relationships. You will also promote products and services while maintaining accurate documentation of all client interactions.
Hybrid · Montréal
The representative will advise members on travel insurance products while ensuring compliance with AMF regulations. They are responsible for handling client inquiries, meeting sales performance targets, and maintaining high-quality service standards.
On-site · Trois-Rivières
Analyze client travel needs and provide accurate information for their travel projects. Manage bookings for packages, hotels, car rentals, and travel insurance while assisting clients with cruise selections.
Hybrid · Montréal
The analyst will develop comprehensive business cases, conduct cost-benefit analyses, and translate business needs into technical requirements. They will also facilitate stakeholder collaboration, map business processes, and support user acceptance testing.
On-site · Québec
The incumbent will act as a business lead for strategic and transformational projects within the Membership vice-presidency. They are responsible for aligning business needs with organizational impacts, managing project governance, and ensuring the realization of expected value.
Hybrid · Québec
The technician will process roadside assistance claims, analyze circumstances, and facilitate settlements while ensuring member satisfaction. They will also document files in the internal system and provide administrative support to the team.
On-site · Québec
The sales advisor will promote and sell CAA-Quebec memberships, travel products, and specialized items while providing professional customer service. Responsibilities also include issuing international driving permits and producing compliant passport photos to meet boutique performance goals.
