Groups Coordinator

Job summary

The Groups Coordinator serves as the primary point of contact for resort guest groups, managing bookings for golf, dining, and accommodations. They also assist in orchestrating the check-in and check-out process to ensure a world-class luxury experience for all guests.

Job details

Title: Groups Coordinator Reports to: Director, Group Sales & Experience Job Type: On-Site; Full Time, Year-Round Location: Inverness, Nova Scotia, B0E 1N0 About Cabot Cape Breton Located along the coast of Cape Breton, Nova Scotia and nestled between the Atlantic Ocean and the picturesque town of Inverness, Cabot Cape Breton is an unrivalled destination offering one of the best resort experiences in Canada. Featuring 46 spectacular holes—including Cabot Links and Cabot Cliffs, two 18-hole layouts ranked among the world’s top 100 courses, and The Nest, an 11-hole par-3 course—Cabot Cape Breton offers a rare chance to experience golf as it was meant to be played: on firm, sandy turf, with the ocean breeze shaping every shot. With award-winning accommodations at Cabot Links Lodge, upscale Golf Villas, luxury homes, and exquisite dining options, Cabot Cape Breton is intended to excite and inspire at every turn. We are seeking out purpose driven and passionate people who embrace Cabot’s values. Our #cabotcrew brings their unique spirit and individual character and shows up with all their heart to create a warm welcome to a magical place where remarkable memories are made. If you join our team, you will live our values: Confidence, Authenticity, Humility, Warmth Position Overview As Groups Coordinator, you share a passion for service excellence and infuse enthusiasm into everything you do. You will be the primary point of contact for resort guest groups (8 or more). From initial inquiries to formalizing bookings for golf, dining and rooms, to assisting whit orchestrating and expediting the check-in/check-out process and assuring that our guests needs are met and their expectations exceeded through the delivery of a unique, world-class luxury experience. You will thrive in this role if you enjoy: * Team Collaboration: Working well with various departments (catering, housekeeping, activities) to ensure smooth operations. * Event Planning: They love organizing and coordinating events, from corporate retreats to weddings, ensuring everything runs smoothly. * Customer Interaction: Building relationships with clients and understanding their needs can be very rewarding. * Problem-Solving: They often enjoy the challenge of addressing unexpected issues and finding creative solutions. * Networking: They often enjoy connecting with vendors, clients, and other professionals in the hospitality industry. Preferred qualifications and skills: * - Minimum 2 years’ experience in Hospitality / Guest Services * - Degree or Diploma in Hotel/Hospitality Management or related discipline an asset * - Dynamic, enthusiastic, and innovative leader who thrives under pressure * - Skilled in service recovery, consistent guest follow up and follow through * - Proven time management skills with a strength for multitasking * - Organized, self-motivated, and goal oriented * - Highest level of attention to detail as it relates to daily tasks * - A thorough understanding of the structure of the tourism and travel industry * - Knowledge of Cabot / Inverness / Cape Breton an asset * - Computer skills including Microsoft Office Requirements of the role you should be aware of: - Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years. - As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work. - Based on the nature of this position, you would experience long periods of guest interactions. - There may be interactions with patrons who are impaired. - There are periods of time where you are standing, waiting for guests to arrive. - Ability to spend long hours moving around, walking, sitting, standing, kneeling, reaching, or sweeping - To ensure guest satisfaction, high-pressure decision-making can happen on occasion. - Work outdoors for several hours in varying environmental conditions such as heat, cold, rain, snow, and wind. - There is a sedentary part to this role that involves sitting for long periods with computer work. Our Benefits * - Access to learning & training opportunities to build your career. * - $10 green fees * - Complimentary Family Golf Round * - Complimentary daily hot lunch (in-season) * - Friends and Family Rates for Golf and Lodging * - Discounts in our Retail Shops & Restaurants * - Access to our Employee Assistance Program * - Subsidized Team Housing, based on availability. * - Healthcare benefits for permanent and returning seasonal team members.

What you’ll do

The Groups Coordinator serves as the primary point of contact for resort guest groups, managing bookings for golf, dining, and accommodations. They also assist in orchestrating the check-in and check-out process to ensure a world-class luxury experience for all guests.

Requirements

Candidates must have at least 2 years of experience in hospitality or guest services and possess strong organizational and multitasking skills. A degree or diploma in hospitality management is considered an asset, and the role requires a criminal background check.

Benefits

• Learning and training opportunities • Discounted green fees • Complimentary family golf round • Complimentary daily hot lunch • Friends and family rates for golf and lodging • Discounts in retail shops and restaurants • Employee assistance program • Subsidized team housing • Healthcare benefits

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality management
• Guest services
• Event planning
• Customer relationship management
• Problem-solving
• Networking
• Service recovery
• Time management
• Multitasking
• Attention to detail
• Microsoft Office
• Communication
• Leadership
• Organization
• Team collaboration
• Tourism
• Follow Through
• Self-Motivation
• Decision Making
• Housekeeping
• Customer Service
• Computer Literacy
• Event Planning
• Employee Assistance Programs
• Sales
• Humility
• Innovation
• Problem Solving
• Operations
• Service Recovery
• Time Management
• Hospitality Management
• Coordinating
• Health Care Benefits
• Enthusiasm
• Detail Oriented
• Goal-Oriented

Job areas

• Hospitality
• Customer Service & Support
• Sales
• Administrative
• Groups Registration Coordinator
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers