Supervisor, Food & Beverage

Job summary

Supervise front-of-house operations, train and direct employees, and ensure prompt, friendly service and timely resolution of guest concerns. Coordinate shift briefings, assist with restaurant service, maintain cleanliness and supplies, monitor employee time records, and follow operational, security, and safety procedures.

Job details

Title:Supervisor, Food & Beverage Reports to:Assistant Manager, Food & Beverage Location: 18 Cabot Lane, Inverness, NS, B0E 1N0 Job Type:Seasonal Full-Time Built by dreamers, for dreamers. As a Supervisor of Food & Beverage, you should share a passion for service excellence and infuse enthusiasm into everything you do. You will provide prompt, friendly, courteous and reliable service and assistance to guests and will supervise and direct all front-end operations. Core Accountabilities Provide timely, personalized, friendly and efficient food and beverage service Train and supervise front of house employees and ensure their compliance with policies and procedures Ensure that service runs smoothly and any guest issues are dealt with in a timely manner Deliver daily pre-shift briefings where information on reservations, specials, special guest requests/celebrations, large groups, etc. is shared with staff Assist with service as needed i.e. running food or drinks, clearing tables, seating guests Ensure that overall cleanliness and maintenance of our restaurant exceeds expectations Ensure that all side duties are completed prior to and at end of shift (side stations properly stocked) Orders and controls inventory of all front-end supplies Bring any concerns to the attention of the Assistant Manager or Manager, Food and Beverage (related to internal or external guests, food or service quality, operation of the room, physical surroundings) Monitor & correct daily in/out punches for hourly employees and submit approved hours by deadline for biweekly payroll Must be able/willing to work in multiple or various outlets as required Comply with proper security, fire regulation, and all health and safety policies Follow departmental policies, procedures and service standards Upholds the highest standard of internal and external customer service at all times Other duties as assigned by management Qualifications High school diploma and/or previous retail management experience required Previous restaurant supervision an asset, though not required Must be of legal age to serve alcohol in NS (19) Serve Right certification (or equivalent) required Must have experience with Point of Sales systems (i.e. Micros) Extended knowledge of food, beverage and the daily function of a fast-paced establishment Must contain working knowledge of wines, spirits and beer Must be professional, personable and well-presented Ability to work flexible hours – mornings, weekends and evenings as required Must have excellent communication and interpersonal skills Must have exceptional organizational skills and be detail oriented Physical Demands Ability to spend long hours walking and standing Frequently lifting and carrying up to 50 lbs Often ascending or descending stairs and ramps Occasional kneeling, pushing, pulling, lifting

What you’ll do

Supervise front-of-house operations, train and direct employees, and ensure prompt, friendly service and timely resolution of guest concerns. Coordinate shift briefings, assist with restaurant service, maintain cleanliness and supplies, monitor employee time records, and follow operational, security, and safety procedures.

Requirements

A high school diploma and/or previous retail management experience is required; restaurant supervision experience is an asset. Candidates must be at least 19, hold Serve Right certification or an equivalent, have point-of-sale experience and food and beverage knowledge, and be available for flexible shifts.

Listed skills

• Conflict Resolution · Preferred
• Inventory Control · Preferred
• Point-of-sale systems · Preferred
• Communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food And Beverage Service
• Front Of House Supervision
• Employee Training
• Guest Service
• Conflict Resolution
• Pre-Shift Briefings
• Inventory Control
• Point Of Sale Systems
• Timekeeping And Payroll
• Food And Beverage Knowledge
• Wine, Spirits, And Beer Knowledge
• Communication
• Organization
• Attention To Detail
• Health And Safety Compliance

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support

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