E-Commerce Coordinator

About Calgary Co-op Calgary Co-op is one of Canada's largest retail co-operatives, proudly serving members across Calgary and area. With a diverse portfolio spanning food, pharmacy, gas, home health, and wine & spirits, we're committed to delivering exceptional value and community impact. We believe in putting members first — and that starts with the talented people who make it happen. What you’ll do In this role, you will own the day-to-day operations of our online shopping platform across all Calgary Co-op lines of business, ensuring a seamless and inspiring experience for our customers. * Manage website layout including banners and widgets, ensuring seasonal, relevant, and promotional content is always fresh and compelling. * Optimize the online shopping experience to drive sales, engagement, and customer satisfaction. * Administer product content: educational content, product recommendations, imagery, pricing accuracy, recipe selections, and category hierarchy. * Coordinate and execute approved digital marketing initiatives aligned with our eCommerce and Brand strategy. * Create and maintain online promotions including BOGO offers, exclusive online sales, etc.. * Develop training materials to coach teams on eCommerce processes and best practices. * Partner with IT, external vendors, and QA teams on platform testing, issue resolution, and system performance monitoring. * Evaluate existing processes and identify opportunities for improvement or modernization. * Provide application support to customers and store teams as required. * Participate in health, safety and environment (HSE) activities in accordance with company policy. What You Bring Required Qualifications * College Diploma in Marketing, Business Administration, or a related field; or equivalent retail industry experience. * 1–2 years of merchandising or operations experience. * Knowledge of eCommerce platforms, technologies, and best practices. * Proficient in Microsoft Office; strong written and verbal communication skills. * Strong analytical mindset with the ability to translate technical information for non-technical audiences. * Proven ability to multitask, problem-solve, and meet deadlines independently. * Customer empathy — a genuine passion for enhancing the digital shopping experience. Nice to have * Experience with UX, Adobe Photoshop, InDesign, or Google Analytics. * Proficiency in data analysis tools and techniques. * Degree in Digital Marketing or a related field. * Familiarity with item and product management applications. * Experience in grocery, fuel, liquor retail environments. * Background in omnichannel retail (brick-and-mortar + eCommerce). * Awareness of industry trends and competitor activity in eCommerce. * Strong collaboration skills; comfortable working with cross-functional teams including IT, Marketing, Merchandising, and Store Operations. Why Calgary Co-op? * Be part of a purpose-driven, member-owned organization with deep roots in the Calgary community. * Competitive compensation and comprehensive benefits package. * Collaborative and inclusive workplace culture. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The E-Commerce Coordinator will manage the day-to-day operations of the online shopping platform, including website layout, product content, and promotional activities. They will also collaborate with IT and cross-functional teams to optimize the customer experience and resolve technical issues.

Candidates must have a college diploma in Marketing, Business Administration, or a related field, along with 1-2 years of merchandising or operations experience. Proficiency in Microsoft Office and a strong understanding of e-commerce platforms and best practices are required.

• Competitive compensation • Comprehensive benefits package

• Data analysisPreferred
• Microsoft OfficePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• E-commerce operations
• Merchandising
• Digital marketing
• Website management
• Product content administration
• Data analysis
• Microsoft Office
• Communication skills
• Analytical mindset
• Problem-solving
• Customer empathy
• UX
• Adobe Photoshop
• InDesign
• Google Analytics
• Developing Training Materials
• Retail Operations
• Retail Experience
• Empathy
• Brand Strategy
• Workplace Inclusivity
• Ability To Meet Deadlines
• Data Analysis Tools
• Adobe InDesign
• Technical Support
• Online Advertising
• Business Administration
• Customer Service
• Digital Marketing
• E-Commerce Management
• Sales
• Marketing
• Home Health Care
• Multitasking
• Operations
• Product Management
• Recipes
• Safety Assurance
• User Experience (UX)
• Verbal Communication Skills
• Collaboration
• Environment Health And Safety
• Competitive Analysis

• Retail
• Marketing
• Technology
• Customer Service & Support
• Data & Analytics
• E-Commerce Coordinator
• E-Commerce Specialist
• Advertising and Marketing Professionals
• Online Merchants
• Business Operations Specialists, All Other

Minimum education

College diploma

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week