Event Security Agent

Job summary

The Event Security Agent is responsible for ensuring the safety and security of fans, staff, and players by conducting screenings and monitoring crowd flow. They must respond to incidents, enforce venue policies, and maintain a welcoming environment during events.

Job details

At Calgary Sports and Entertainment Corporation (CSEC), we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to our team! THE POSITION As an Event Security Agent, you’ll be more than just a presence you’ll be the go to for ensuring all fans, staff and players are safe. From the moment guests arrive, you’ll set the tone by ensuring they feel safe, supported, and welcomed. Whether you’re conducting security screenings, assisting with crowd flow, or responding to incidents, your focus will be on keeping every moment positive, safe, and memorable, because at CSEC, Every Moment Matters. Our Event Security Agent we are the watchful eyes, the engaged conversation, and approachable guides that allow our fans to relax and enjoy the action. With you as primary for safety, fans can focus on creating memories, while you provide reassurance, security, and calm professionalism. If you’re passionate about people, thrive under pressure, and want to play a key role in delivering world-class experiences, this is your chance to be part of a team that ensures safety is at the heart of every event in Calgary. WHY JOIN THIS TEAM * Be able to be a part of something that is bigger than one person and is a true team environment, without all of us, events cannot happen. * Opportunity to connect with real people and have the ability to make a lasting impact on one's experience. * Gain valuable experience in Sports and Entertainment with both back and front of house experiences. * Get to be a part of some of the most exciting events in Calgary's history! KEY RESPONSIBILITIES * Create a safe, welcoming, and inclusive environment for all guests. * Conduct security screening, bag checks, and educating fans on venue policies in a fan-friendly manner. * Monitor crowd flow and support wayfinding while upholding venue policies and the Fan Code of Conduct. * Provide access control while being vigilent for a variety of areas with different access levels and credential checks. * Identify and respond to potential security or safety concerns and complete a full investigation to be able to understand all aspects of complex situations. * Communicate clearly with supervisors, Event Command, and fellow staff in both person, over radio and in writing. * Assist in emergencies while reaming calm, taking actions while putting fans and staff safety at the forefront of all decisions. * Champion health, safety, and security for fans, staff, and the venues. * Active participation in the Safety Program and follow all safety rules. * All other duties as assigned. THE INDIVIDUAL The ideal individual will have the following background: * Alberta SSIA Security license. * AGLC Pro-Serve with the ability to obtain AGLC Pro-Tect within 30 days of employment. * A people-first approach with a genuine passion for security and safety with a Fan Experience approach. * Ability to remain calm, professional, and approachable in fast-paced or stressful environments. * Strong communication skills and confidence in using two-way radios, phones, and text systems. * Availability to work evenings, weekends, and holidays. * Physical ability to stand, walk, and climb stairs for long periods, indoors or outdoors in all weather. * 2 Years previous security and/or event experience. This position will remain open until suitable candidates are found. CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

What you’ll do

The Event Security Agent is responsible for ensuring the safety and security of fans, staff, and players by conducting screenings and monitoring crowd flow. They must respond to incidents, enforce venue policies, and maintain a welcoming environment during events.

Requirements

Candidates must hold an Alberta SSIA Security license and AGLC Pro-Serve certification, with the ability to obtain Pro-Tect within 30 days. A minimum of 2 years of previous security or event experience is required, along with the physical ability to stand and walk for long periods.

Benefits

• Team environment
• Professional experience in sports and entertainment
• Exposure to major events

Listed skills

• Communication · Preferred
• Conflict Resolution · Preferred
• safety monitoring · Preferred
• Customer service · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security screening
• Crowd control
• Emergency response
• Communication
• Conflict resolution
• Access control
• Radio operation
• Safety monitoring
• Customer service
• Incident investigation
• Policy enforcement
• Professionalism
• Teamwork
• Vigilance
• Two-Way Radios
• Access Controls
• Innovation
• Reamer
• Writing

Job areas

• Security & Safety
• Sports & Recreation
• Customer Service & Support
• Security Agent
• Security Officer (General)
• Security Guards

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