Supervisor - Molson Hockey House & Telus Club

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract! Position Summary The Supervisor is responsible for supporting the floor operations at The TELUS Club and Molson Hockey House. The role will supervise the customer interactions of purchases and delivery of food as well tracking inventory levels, enforcement of safety and sanitation regulations, continuous quality checks, and customer service conflict resolution as required. The ideal candidate will have experience in a fast paced environment with a minimum of 1 year experienced in a leadership role. Must have ProServe certification. What We Offer * Parking pass when working; * Opportunity for growth and development; * Advanced scheduling; * Discount at Flames store; * Service and recognition awards; * Be a part of your favorite sporting and entertainment events in the city. Key Accountabilities * Ensure customers are being served in a timely, courteous, and efficient manner while maintaining customer standards and policies. * Maintain a highly visible profile during events for interaction with customers, staff, and management. * Communicate with management regarding all details pertaining to events as well as any changes in processes or procedures. * Supervise the operation of both restaurants including confirming adequate FOH staff in place, assign duties to the support team, and full functionality of POS. * Confirm variances in stock control and ensure they are reported; * Ensure stations are promptly open and closed as per the checklists. * Ensure adequate amounts of product and inventory are available throughout the food stations based on event requirements. * Welcome guests and assist them as needed. * Follow all AGLC regulations and Canadian laws pertaining to restaurant service. * Communicate with guests regarding their experience. * Report any misunderstandings, issues, or incidents to management. * Maintain the Point of Sales (POS) system and process payments as required. * Conduct post-event cleaning, tear down, and reset. * Actively participate in safety programs and follow polices. * All other duties as assigned. The Individual The ideal candidate will have the following background: Minimum 1 year experience in a leadership role. • Responsible Service awareness is preferred. • Prior food and beverage service is required. • Ability to work in a fast-paced environment and handle multiple guests at once. • Strong interpersonal and team work skills. • Exemplary customer service skills. • Schedule flexibility to work evening and weekend shifts. Please note, this position is based on the event schedule in a fast paced environment, with emphasis on evenings, weekends, and statutory holidays. Shift lengths vary, and require flexible working times. This position will remain open until a suitable candidate is found. CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

The supervisor is responsible for overseeing floor operations, including food delivery, inventory tracking, and staff management during events. They must ensure high-quality customer service, enforce safety regulations, and resolve any guest issues that arise.

Candidates must have at least one year of leadership experience and prior food and beverage service experience. A ProServe certification is mandatory, along with the ability to work flexible evening and weekend shifts.

• Parking pass • Growth and development opportunities • Advanced scheduling • Discount at Flames store • Service and recognition awards

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Conflict resolution
• Inventory management
• Food and beverage service
• POS system management
• Safety regulation enforcement
• Sanitation regulation enforcement
• Team supervision
• Communication
• Event operations
• Management
• Customer Service
• Conflict Resolution
• Sales
• Innovation
• Operations
• Sanitation
• Restaurant Operation
• Stock Control
• Scheduling
• Teamwork

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Ice Hockey Coach
• Entertainment / Recreation Supervisor
• Sports, Recreation and Cultural Centre Managers
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Minimum education

Professional degree

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week