Infrastructure Analyst, IT - CZ

Bring technical excellence and conservation impact together in a meaningful career by joining our team at the Wilder Institute’s Calgary Zoo! Our IT team is seeking a permanent full time Infrastructure Analyst, IT who will be responsible for providing advanced technical support, leading infrastructure initiatives, and ensuring the reliability, security, and performance of enterprise technology systems. The Infrastructure Analyst, IT acts as a technical escalation point for complex issues while participating in the design, implementation, and support of modern IT infrastructure. This position requires strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional IT services to support teams across the organization. Our Purpose | We act for wildlife; saving species and inspiring people to join us. Our Core Values | Drive impact, nurture connection, cultivate hope, and be bold. What you will do: Technical Leadership * Lead troubleshooting efforts across servers, networking, cloud platforms, Microsoft 365, and endpoint technologies. * Mentor Technical Analysts and Service Desk staff while promoting knowledge sharing and continuous improvement. * Participate in on-call support and major incident response as required. Infrastructure Management * Administer Windows Server environments and Active Directory. * Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID. * Manage hybrid identity and authentication services. * Support virtualization platforms such as Nutanix Hypervisor. * Maintain enterprise storage, backup, and disaster recovery solutions. * Configure and maintain DNS, DHCP, Group Policy, and certificate services. Cloud & Modern Workplace * Deploy and manage Windows devices using Autopilot. * Support Azure services and hybrid cloud environments. * Assist with automation using PowerShell. Networking * Support entreprise LAN/WAN infrastructure. * Configure and troubleshoot switches, wireless networks, firewalls, and ZTNA/VPN connectivity. * Work with technologies including Cisco, Fortinet, HPE, or equivalent. * Monitor network performance and proactively resolve issues. Business system and SQL support * Manage, patch, backup MS SQL Servers * Develop and maintain reporting solutions using tools such as SSRS and SSIS * Support ETL data workflows between systems (eg. POS, CRM, finance systems) * Ensure data accuracy, consistency, and alignment across platforms Cybersecurity * Assist with security monitoring, vulnerability remediation, and incident response. * Maintain security best practices, MFA, conditional access, and identity management. * Participate in cybersecurity awareness initiatives. * Assist with audits, compliance activities, and documentation. Project Delivery * Lead or participate in infrastructure and technology projects. * Plan, document, test, and implement system upgrades and migrations. * Coordinate with vendors and third-party partners. * Create technical documentation, SOPs, and knowledge base articles. Customer Service * Deliver outstanding technical support to staff across the organization. * Communicate technical issues clearly to both technical and non-technical audiences. * Ensure service requests meet established SLAs. * Identify opportunities to improve IT processes and user experience Other duties and responsibilities as assigned. What you will bring: * College Diploma or bachelor’s in computer science or management systems. * At least 5 years of progressive IT infrastructure experience is required * Microsoft Windows Server Experience * Microsoft SQL Server Experience with Database Management * Experience supporting enterprise environments with 300+ users. * Experience administering Microsoft 365 and hybrid Active Directory environments. * Experience in Supporting Multiple SQL Servers and IIS Servers * Experience with virtualization, networking, and cloud technologies. * Experience leading or participating in technical projects. * ITIL, MCSA or other server/network certification preferred * Fortinet NSE certification preferred * Nutanix NCP certification preferred * Experience mentoring technical staff is considered an asset. * Ability to explain technical IT concepts to both technical and non-technical audiences with varying degrees of understanding and application * Comfort with delivering on multiple projects at the same times * Organizational skills as demonstrated by effectively prioritizing multiple support requests, projects, and operational incidents based on business priorities, impact, new requests, and timelines. * Collaborative approach to problem solving, root-cause identification, and solution-generation to meet the needs of the situation * Strong visual attention to detail while using multiple computer monitors, management consoles, and technical documentation * Frequent communication with employees, vendors, and technical teams requiring effective listening, verbal, and written communication skills. * Comfort with decision making to respond quickly during occasional service outages or critical incidents where timeliness is necessary. Working Conditions: * Primarily work in an indoor office. * Regular use of computer workstation for extended periods (approximately 70–80% of the workday). * Frequent movement throughout office buildings, server rooms, communication closets, and other facilities to install, maintain, and troubleshoot IT equipment (approximately 20–30% of the workday). * Move, position, and install IT equipment such as desktop computers, monitors, printers, networking equipment, UPS units, and servers weighing up to approximately 25 kg (55 lbs), with appropriate equipment or assistance when required. * May occasionally work outdoors when supporting wireless infrastructure, network connectivity, or remote facilities. * Regular periods of sustained concentration while diagnosing technical issues, performing system maintenance, monitoring infrastructure, and implementing changes. * Occasional night, weekend and on-call shifts * Regular analytical problem solving involves infrastructure, networking, cybersecurity, Microsoft 365, cloud services, and enterprise applications. * May work in environments with intermittent equipment noise generated by servers, cooling systems, networking equipment, and mechanical infrastructure. The Wilder Institute’s Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute’s Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues. What the Zoo Offers: * Competitive compensation, vacation and flex days entitlement * Flexible benefits plan, including a health spending account * Employer matching RRSP program * Discounts on food, beverage, and merchandise * Participation in the Staff Pass Benefit plan * A fun, rewarding work environment and the opportunity to work in a park full of wild animals Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you. Apply by doing the following: 1. Watch this video [https://www.youtube.com/watch?v=8J1VH1MBXm0] about the conservation work being done at the Wilder Institute. (https://www.youtube.com/watch?v=8J1VH1MBXm0) 2. Submit your resume with an optional cover letter via our online application system. 3. Fill in the Application questions: * Confirm eligibility to work in Canada. * If hired, when would you be available to start? * If hired, what are your salary expectations? Applicants must be legally entitled to work in Canada. If this position is a fit for you, we encourage you to apply with a resume and cover letter online by our application deadline: August 24, 2026 at 10:00pm MT. The Wilder Institute strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard, and everyone has an equitable chance to succeed and thrive. This position is an existing vacancy within our organization. The Wilder Institute uses basic knockout questions in application to support screening; applications are otherwise assessed and selected by real humans. All candidates are thanked for their applications and advised that they will be contacted once applications have been reviewed, and a final decision has been made.

The Infrastructure Analyst will provide advanced technical support, lead infrastructure initiatives, and ensure the reliability and security of enterprise technology systems. They are responsible for managing servers, networking, cloud platforms, and Microsoft 365 environments while mentoring technical staff.

Candidates must have a college diploma or bachelor's degree in computer science or management systems and at least 5 years of progressive IT infrastructure experience. Proficiency in Windows Server, SQL Server, Microsoft 365, and enterprise networking is required.

• Competitive compensation • Vacation and flex days • Flexible benefits plan • Health spending account • Employer matching RRSP program • Discounts on food, beverage, and merchandise • Staff Pass Benefit plan

• Microsoft AzurePreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Windows Server
• Active Directory
• Microsoft 365
• Azure
• PowerShell
• Networking
• SQL Server
• Cybersecurity
• Virtualization
• Troubleshooting
• Infrastructure management
• Project management
• Technical support
• Communication skills
• Mentoring
• Disaster recovery
• Database Management
• Compliance Auditing
• Fortinet
• Cloud Services
• Hybrid Cloud Computing
• Technical Issues
• Technical Projects
• Wildlife Conservation
• Workflow Management
• Organizational Skills
• Reporting Solutions
• Nutanix
• Office 365 Exchange Online
• Technical Leadership
• IT Infrastructure
• Microsoft Teams
• Project Delivery
• Microsoft Access
• Technical Support
• Authentications
• Automation
• Microsoft Azure
• Customer Relationship Management
• Management
• Business Systems
• Decision Making
• Customer Service
• Communication
• Computer Science
• Computer Displays
• Continuous Improvement Process
• Cyber Security
• Extract Transform Load (ETL)
• Dynamic Host Configuration Protocol (DHCP)

• Technology
• Security & Safety
• Environmental & Sustainability
• Customer Service & Support
• IT Infrastructure Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week