Contract Manager, Psych Services

Job summary

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing relationships, compliance, service levels, workforce engagement, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, improve service, and support contract growth, proposals, and renewals.

Job details

Position Overview We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship. This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service. Responsibilities Manage a portfolio of contracts of varying size, complexity, and activity levels Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives Act as the primary point of contact for client relationship management, issue resolution, and escalations Monitor contract performance and ensure service level commitments are met Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery Identify opportunities for process improvement, contract growth, and enhanced customer service Support proposal and contract renewal activities as a subject matter expert Maintain accurate documentation, reporting, and communication related to assigned contracts Qualifications A post-secondary education in a healthcare, business, or a related field 3 to 5 years of contract administration, project management, customer success, account management, or related experience Strong customer relationship management and stakeholder engagement skills Excellent communication, collaboration, and interpersonal abilities Strong organizational skills with the ability to manage multiple priorities simultaneously Demonstrated problem-solving and decision-making skills Strong financial awareness and understanding of contract compliance requirements Ability to work effectively in a fast-paced and evolving environment Proficiency with Microsoft Office applications Experience supporting service delivery, contracts, or customer-facing operations Additional Requirements Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level French and English bilingualism is strongly preferred and will be considered an asset for this role Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role Occasional client-related travel may not be required (0-20%) Compensation $85,000 to $95,000CAD annually. Position Type We have 1 full-time, permanent positon available. Perks And Benefits Competitive, company-paid benefits Generous time off package Stock purchase plan RRSP program Flexible work hours for eligible roles Programs to support employee health and well-being

What you’ll do

Manage a portfolio of psychological services contracts, serving as the primary client contact and overseeing relationships, compliance, service levels, workforce engagement, and issue resolution. Coordinate with internal teams and service providers to track deliverables and financial performance, improve service, and support contract growth, proposals, and renewals.

Requirements

Requires post-secondary education in healthcare, business, or a related field, plus 3–5 years of relevant contract administration, project management, customer success, or account management experience. Candidates should have strong relationship, communication, organizational, financial, and problem-solving skills, be proficient with Microsoft Office, and be eligible for Canadian Government Reliability-level security clearance.

Benefits

• Company-Paid Benefits • Generous Time Off • Stock Purchase Plan • RRSP Program • Flexible Work Hours • Employee Health and Well-Being Programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• issue resolution · Preferred
• Microsoft Office · Preferred
• Client Relationship Management · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Contract Management
• Contract Compliance
• Client Relationship Management
• Stakeholder Engagement
• Service Delivery Oversight
• Financial Stewardship
• Budget Tracking
• Billing and Invoicing
• Issue Resolution
• Escalation Management
• Workforce Engagement
• Customer Service
• Problem-Solving
• Decision-Making
• Process Improvement
• Microsoft Office

Job areas

• Management & Leadership
• Healthcare
• Customer Service & Support
• Finance & Accounting
• Government & Public Sector