Reservation CSA

Job summary

Reservations agents provide travel assistance, trip planning, and passenger check-in services while managing flight reservations in the computerized system. They also handle passenger inquiries, assist with baggage tracing, and support re-accommodation during irregular operations.

Job details

Position Title: Reservations Customer Service Agent Location: Winnipeg, MB Status: Full Time Term Start Date: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut. At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! Want to learn more? Visit www.calmair.com. About the Opportunity Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you! We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family. The sky is the limit! What You'll Get to Do Calm Air Reservations Agents provide travel assistance and trip planning to our passengers. In addition, they conduct passenger check-in, make flight reservations in our computerized reservations system, and perform other related customer service duties to assist Calm Air passengers. They provide exemplary customer service while adhering to Calm Air policies and regulations. Create, check, and make changes to passenger flight reservations Check flight information, fares, and fare rules Assist other stations with reservations, payments and manifests as required Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required Assist with the tracing of missing passenger baggage when required Answer passenger inquiries over the phone and through email Assist Pass Bureau with staff travel bookings and payments as required Other duties as required Hours of Work Shift work is required and may include mornings/afternoons, evenings and weekends Skills & Experience We Value High school diploma or general education degree (GED) an asset Knowledge of Amelia Reservation system an asset Basic Computer skills (word, excel, office) Knowledge of an airline’s operations an asset Excellent leadership, interpersonal and communication skills Must have excellent customer service skills and exceptional telephone etiquette Must be able to work independently or in a team setting Ability to work efficiently and accurately under pressure Must have own transportation to and from work Must be able to obtain and maintain an Enhanced Security Clearance qualification Preference given to Inuit Land Claims Beneficiaries Inuktitut language considered an asset The Benefits of Joining Our Team Along with being one of Manitoba’s Top Employers, we are proud to provide a cooperative and enriching work environment. In addition to a strong compensation package, Calm Air provides exceptional benefits which include: Entitled to three weeks vacation after one year Airline travel and freight privileges Corporate and family events And more! If This Sounds Like the Job for You, Contact Us! At Calm Air, we value diversity and provide equal opportunities and accessibility for all qualified candidates. We encourage all members of a designated group or those requiring accessibility support to self-declare when applying. Applicants may request a reasonable accommodation related to the materials or activities used throughout the application process by emailing recruitment@calmair.com. Please submit a resume in confidence by October 18, 2026. We thank all those who apply, but only those selected for an interview will be contacted.

What you’ll do

Reservations agents provide travel assistance, trip planning, and passenger check-in services while managing flight reservations in the computerized system. They also handle passenger inquiries, assist with baggage tracing, and support re-accommodation during irregular operations.

Requirements

Candidates must possess a high school diploma or GED and have basic computer skills including Word and Excel. Excellent customer service, communication, and interpersonal skills are required, along with the ability to obtain an Enhanced Security Clearance.

Benefits

• Three weeks vacation
• Airline travel privileges
• Freight privileges
• Corporate and family events

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Communication Skills · Preferred
• Leadership · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Time management · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Telephone etiquette
• Computer skills
• Interpersonal skills
• Communication skills
• Leadership
• Problem solving
• Organization
• Time management
• Data entry
• Conflict resolution
• Productivity Improvement
• Shift Work
• Planning
• Self-Motivation
• Customer Service
• Communication
• Computer Literacy
• Operations
• Telephone Skills
• Security Clearance
• Reservations

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Administrative
• Customer Service Associate
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks

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