Service Coordinator - COMPASS

Job summary

The Service Coordinator will provide client-centred psychosocial support and facilitate access to care by conducting screenings and navigating clients through the addictions and mental health system. They will also coordinate referrals, maintain accurate documentation, and collaborate with an interprofessional team to ensure timely and equitable service delivery.

Job details

Concurrent Outpatient Medical & Psychosocial Addiction Support Service (COMPASS) is currently seeking three (3) full-time, contract (12 months) Service Coordinators. COMPASS is an integrated research/clinical service incorporating medical treatment for the ill effects of addiction, including medical and non-medical treatment for opioid dependence, alcohol, stimulant, and cannabis use concerns, outpatient withdrawal management (day detox) as well as the treatment of clients experiencing chronic pain. RESPONSIBILITIES As a member of an interprofessional team, you will provide client-centred psychosocial support and assist clients in navigating services within COMPASS and the broader addictions and mental health system. Core responsibilities include: * Facilitate timely access to care by engaging clients and families at the point of entry, conducting brief screening and assessment, determining eligibility for services, and connecting individuals to the most appropriate pathways and supports. * Review and synthesize information from multiple sources to triage referrals, assess urgency and complexity of needs, assign appropriate priority levels, and match clients to suitable services. * Provide service navigation and ongoing support throughout the client's care journey at COMPASS, including at intake, transitions between services, and discharge planning. * Coordinate referrals and connections to internal and external resources, including making referrals for housing, financial supports, basic needs, community services, further treatment, and post discharge needs. Using your excellent interpersonal skills, you will also network with other referral sources in coordinating a smooth flow of clients from referral sources across community agencies and within CAMH and COMPASS. * Liaise with CAMH programs, healthcare providers, community agencies, referral sources, and other stakeholders to ensure coordinated, timely, and client-centred care. * You will communicate treatment plan and goals with the COMPASS treatment team and social and community networks as needed and appropriate. * Advocate for clients by supporting equitable access to services and addressing social determinants of health. * Work within a harm reduction framework, including facilitating access to harm reduction education, resources, and supplies. * Contribute to quality improvement initiatives, stakeholder engagement activities, process evaluation, and data collection to support effective and equitable service delivery. * Participate in regional forums, knowledge exchange opportunities, and collaborative initiatives to strengthen service coordination across the Toronto region. * Foster and maintain positive working relationships with clients, families, community partners, referral sources, and service providers. * Maintain accurate documentation and protect the confidentiality of client information in accordance with professional, legislative, and organizational requirements. * Support a workplace that embraces diversity, promotes inclusion and teamwork, and complies with all applicable regulatory, professional, and legislative requirements. * Perform other related duties as assigned. * This position is located at 100 Stokes Street and is fully onsite. The successful candidate must be available to work Monday to Friday day and evening shifts, as well as weekend and statutory holiday shifts as required. QUALIFICATIONS The successful candidates will possess a Bachelor’s degree in Social Work, Psychology, Health Sciences, Behavioural Sciences, Nursing, or, related field and have 3-5 years experience n the mental health and/or addictions sector, including intake, service navigation, or case management. A Regulated Healthcare Professional (Social Work, Occupational Therapy, Nursing) is preferred. Must be a member in good standing with the respective regulatory body. Experience in coordinated access for mental health and addiction services preferred. Ability to efficiently synthesize information from a variety of sources (referral form, patient and family interview, Connecting Ontario, previous medical records) to determine appropriate care need and match individuals to the right care is required. You will use good clinical judgement to identify urgency of care need and respond using established protocols (eg. 911 calls, transfer to crisis service). Excellent organizational, interpersonal, and written communication skills and the ability to work effectively in a fast-paced clinical environment are essential. You will be proficient in Microsoft office, Hospital Medical Record Systems and electronic communication tools and have familiarity with navigation models. Incumbents are required to work effectively as a team member in a dynamic interprofessional environment and be a self-starter. Experience working with clients, staff, and organizations with diverse backgrounds is required. Bilingualism (French/English) or proficiency in a second language is an asset. Salary Range: $35.38-$47.69 per hour CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital. CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment. CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges. We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know. Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health. To learn more about CAMH, please visit their website at: www.camh.ca. To view our Land Acknowledgment, please click here.

What you’ll do

The Service Coordinator will provide client-centred psychosocial support and facilitate access to care by conducting screenings and navigating clients through the addictions and mental health system. They will also coordinate referrals, maintain accurate documentation, and collaborate with an interprofessional team to ensure timely and equitable service delivery.

Requirements

Candidates must hold a Bachelor’s degree in a relevant field such as Social Work, Psychology, or Nursing, and possess 3-5 years of experience in the mental health or addictions sector. Proficiency in clinical documentation, strong interpersonal skills, and the ability to work in a fast-paced, onsite clinical environment are essential.

Listed skills

• crisis intervention · Preferred
• service navigation · Preferred
• Quality Improvement · Preferred
• Mental Health Support · Preferred
• case management · Preferred
• Communication Skills · Preferred
• Interprofessional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Service navigation
• Psychosocial support
• Intake assessment
• Crisis intervention
• Harm reduction
• Interprofessional collaboration
• Clinical documentation
• Referral coordination
• Mental health support
• Addiction support
• Patient advocacy
• Data collection
• Quality improvement
• Communication skills
• Organizational skills
• Courage
• Self-Starter
• Electronic Communication
• Social Determinants Of Health
• Bilingual (French/English)
• Advocacy
• Treatment Planning
• Discharge Planning
• Quality Improvement
• Cannabis
• Research
• Teaching
• Behavioral Science
• Mental Health
• Management
• Strategic Planning
• Certified Associate In Materials Handling
• Case Management
• Medical Records
• Social Work
• Communication
• Confidentiality
• Data Collection
• Disabilities
• Occupational Therapy
• Health Sciences
• Psychology
• Innovation
• Interpersonal Communications
• Mental Diseases
• Microsoft Office
• Nursing
• Social Change
• Stakeholder Engagement

Job areas

• Healthcare
• Social Services
• Administrative
• Service Coordinator
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers