General Manager

Job summary

As General Manager, you will oversee the day-to-day operations of a student housing community, ensuring operational excellence and resident satisfaction. You will lead a team, manage budgets, and maintain relationships with stakeholders to achieve the community's goals.

Job details

General Manager - Student Housing Operations Location: Waterloo, Ontario Full-Time Leadership Opportunity Are you a dynamic leader with a passion for operations, people leadership, and creating exceptional resident experiences? We are seeking an experienced General Manager to lead the day-to-day operations of a vibrant student housing community. This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment and enjoys balancing business strategy, team leadership, resident satisfaction, and operational excellence. ABOUT THE ROLE As General Manager, you will be responsible for the overall success of the property, overseeing operations, financial performance, leasing, resident experience, facilities management, health and safety, and team development. You will serve as the primary leader on-site, working closely with corporate leadership, institutional partners, residents, and stakeholders to ensure the community operates at the highest standard. This role is ideal for a strong relationship builder who can inspire teams, drive occupancy, manage budgets, and deliver exceptional service while maintaining a positive living environment for residents. WHAT YOU'LL BE RESPONSIBLE FOR Operational Leadership ✔ Lead all aspects of property operations, including administration, maintenance, housekeeping, front desk services, and resident relations ✔ Ensure the community operates efficiently, safely, and in alignment with organizational objectives ✔ Oversee commercial tenant relationships and vendor partnerships ✔ Maintain the overall appearance, functionality, and aesthetic quality of the property Financial Management ✔ Develop and manage annual operating budgets ✔ Monitor revenue, expenses, accounts receivable, and financial reporting ✔ Ensure accurate month-end reporting and financial controls ✔ Manage vendor contracts, procurement, invoicing, and operational expenditures Leasing & Occupancy ✔ Drive leasing performance and maximize occupancy levels ✔ Implement innovative marketing and resident retention strategies ✔ Analyze leasing trends, conversion metrics, and market conditions to optimize results ✔ Ensure exceptional customer service throughout the resident lifecycle People Leadership ✔ Recruit, mentor, develop, and lead high-performing teams ✔ Foster a culture of accountability, engagement, and collaboration ✔ Conduct performance evaluations and support employee development ✔ Manage staffing levels and scheduling to meet operational needs ✔ Promote a positive workplace culture while ensuring compliance with company policies and employment legislation Resident Experience ✔ Champion resident satisfaction and community engagement ✔ Resolve concerns effectively and professionally ✔ Develop programs and initiatives that enhance the student living experience ✔ Build strong relationships with residents, parents, institutional partners, and stakeholders Health & Safety ✔ Promote and maintain a strong safety culture ✔ Ensure compliance with all applicable health and safety legislation ✔ Lead training initiatives, hazard prevention programs, and workplace inspections ✔ Maintain emergency preparedness and risk management procedures WHAT WE'RE LOOKING FOR Qualifications ✔ College Diploma or University Degree in Business, Hospitality, Property Management, or a related field ✔ Minimum 5 years of leadership or property management experience ✔ Proven success managing operations, budgets, and teams ✔ Strong financial acumen and decision-making skills ✔ Exceptional communication, organizational, and interpersonal abilities ✔ Ability to manage multiple priorities and thrive in a high-volume environment ✔ Experience in student housing, residential property management, hospitality, or related industries is considered an asset Apply today and help shape an exceptional student living experience.

What you’ll do

As General Manager, you will oversee the day-to-day operations of a student housing community, ensuring operational excellence and resident satisfaction. You will lead a team, manage budgets, and maintain relationships with stakeholders to achieve the community's goals.

Requirements

Candidates should have a college diploma or university degree in a related field and a minimum of 5 years of leadership or property management experience. Strong financial acumen, communication skills, and the ability to manage multiple priorities are essential.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Operations
• Financial Management
• Leasing
• Occupancy
• People Leadership
• Resident Experience
• Health and Safety
• Communication
• Organizational Skills
• Interpersonal Skills
• Budget Management
• Team Development
• Customer Service
• Problem Solving
• Safety Compliance

Job areas

• Management & Leadership
• Hospitality
• Education