Customer Experience Associate (Precious Metals Analyst)

Job summary

You will be responsible for evaluating jewelry and precious metals while providing transparent information to customers. Additionally, you will maintain the store environment and deliver high-quality in-person and phone-based customer service.

Job details

About the Role We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Hamilton location (1241 Barton St. E. Unit Q4, Hamilton, ON, L8H 2V4). This is a hands-on, customer-facing role where no two days are the same. You’ll be the face of our business—guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry—we provide full training to give you the knowledge and confidence to succeed. What You’ll Do Deliver outstanding in-person and phone-based customer service Evaluate jewelry and precious metals using our tools and training Educate customers and provide transparent, accurate information Maintain a clean, professional, and organized store environment Support day-to-day operations and contribute to team success What You Bring A passion for customer service and helping people Strong communication and interpersonal skills A sharp eye for detail and solid problem-solving abilities Comfort with basic math and computer systems A motivated, eager-to-learn mindset with a desire to grow What We Offer $23/hour + performance-based customer service bonuses Comprehensive medical and dental benefits Paid, hands-on training in a unique and growing industry Clear opportunities for advancement across Canada Gold locations A supportive, team-oriented environment where your growth matters Schedule Full-time, 8-hour shifts Day shifts including weekdays and weekends Experience Minimum 1 year of customer service experience required Why Join Canada Gold? This is more than a retail job—it’s an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If you’re looking for a role where you can grow, learn, and make an impact every day, we’d love to meet you. Benefits Full In-Store Training Program Benefit Package after 3 Months Opportunities for Growth and Advancement at our offices throughout Canada Additional Information Vacancy Status This posting is for a new vacancy. Equal Opportunity Employer We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation. Accessibility & Accommodation We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs. Privacy Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.

What you’ll do

You will be responsible for evaluating jewelry and precious metals while providing transparent information to customers. Additionally, you will maintain the store environment and deliver high-quality in-person and phone-based customer service.

Requirements

The role requires a minimum of one year of customer service experience and a motivated, eager-to-learn mindset. Candidates must possess strong communication skills, comfort with basic math, and the ability to work in a retail environment.

Benefits

• Medical benefits
• Dental benefits
• Performance-based bonuses
• Paid training
• Opportunities for advancement

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Problem-solving
• Basic math
• Computer systems
• Jewelry evaluation
• Precious metals analysis
• Workplace Inclusivity
• Willingness To Learn
• Customer Service
• General Mathematics
• Selling Techniques
• Interpersonal Communications
• Problem Solving
• Operations
• Team Oriented

Job areas

• Customer Service & Support
• Retail
• Finance & Accounting
• Customer Experience Associate
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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