Branch Liaison, Shared Services

JOB DESCRIPTION Branch Liaison, Shared Services Position Summary The Shared Services Communications Branch Liaison works with internal stakeholders to identify small and medium-sized branch communication needs and liaises with local and national teams to manage the completion of project work. The coordinator also plays an essential role in coordinating information and content from all branches for integration for Shared Service membership communications and marketing. Location 66 Slater Street, Suite 1200 Ottawa, ON Languages The CBA delivers services in both of Canada’s official languages. Fluent bilingual skills, both written and oral, are an asset. Annual Salary $34.96/hr Responsibilities Works with internal stakeholders to identify small and medium-sized branch communication and marketing needs. Meets regularly with branch staff and leadership. Documents branch requests and liaises with local and national office staff to establish scope and timelines and coordinate deliverables. Schedules and sends emails to members. Updates CBA Branch websites. Writes content and posts on social media channels. Regularly attends Shared Services meetings as required. Acquires and maintains a detailed knowledge of the organization’s policies, public-facing content and campaigns, principles, and strategies and stays current with relevant developments. Other duties as assigned. Qualifications Education A university degree or college diploma in business marketing, public relations, communications, or journalism Experience A minimum of 3 years experience in: Posting and maintaining social media channels Email management systems Website maintenance with a content management system HTML, CSS, JQUERY-Java script WCAG 2.1 level AA A web, digital or communications environment Skills and Abilities Has knowledge of: Adobe CC products Dreamweaver and Photoshop Microsoft Office Popular social media channels Excellent organizational skills and adherence to strict deadlines. Candidates must demonstrate the ability to self-initiate and manage multiple projects concurrently, while providing timely updates. Ability to work efficiently and effectively under pressure and as a part of a team. Experience within a non-profit and/or member-based association is preferred. Knowledge of the Canadian legal system is preferred. Bilingualism is preferred. Interested applicants must submit a cover letter and resume. We sincerely thank all applicants for their interest; however, we will only contact those under consideration. All applicants are encouraged to join the CBA Talent Community which establishes a list that may be considered for similar positions of various tenures. The CBA is committed to the principles of equity, diversity, and inclusion in its learning, work environments, and in its operations. We encourage applications from traditionally marginalized groups. We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this obligation, the CBA will make appropriate accommodations available upon request. Please inform the CBA, in advance, of the need for accommodation(s) during the recruitment and selection process to ensure your equal participation. Requests can be made by email to hr (@) cba.org No Agency Please.

The role involves identifying and managing communication and marketing needs for internal branches and coordinating content for membership communications. Key tasks include updating websites, managing social media, and sending member emails.

Requires a university degree or college diploma in communications, marketing, or a related field with at least 3 years of experience in digital communications. Proficiency in web technologies (HTML/CSS) and Adobe CC products is essential.

• HTMLPreferred
• CSSPreferred
• JavaScriptPreferred
• Microsoft OfficePreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Social Media Management
• Email Management Systems
• Website Maintenance
• Content Management Systems
• HTML
• CSS
• JQuery
• JavaScript
• WCAG 2.1 Level AA
• Adobe CC
• Dreamweaver
• Photoshop
• Microsoft Office
• Project Management
• Bilingualism

• Marketing
• Creative & Media
• Legal
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

3+ years

Apply by

Feb 6, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level