Branch Liaison, Shared Services

Ottawa, ON
On-site
Posted Oct 7, 2026
1 position

$34.96 / hour

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 3+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Branch Liaison manages communication needs for small and medium-sized branches by coordinating with internal stakeholders and local teams. They are responsible for content integration, website updates, social media management, and scheduling member communications.

Job details

JOB DESCRIPTION Branch Liaison, Shared Services Position Summary The Shared Services Communications Branch Liaison works with internal stakeholders to identify small and medium-sized branch communication needs and liaises with local and national teams to manage the completion of project work. The coordinator also plays an essential role in coordinating information and content from all branches for integration for Shared Service membership communications and marketing. Location 66 Slater Street, Suite 1200 Ottawa, ON Languages The CBA delivers services in both of Canada’s official languages. Fluent bilingual skills, both written and oral, are an asset. Annual Salary $34.96/hr Responsibilities * Works with internal stakeholders to identify small and medium-sized branch communication and marketing needs. * Meets regularly with branch staff and leadership. * Documents branch requests and liaises with local and national office staff to establish scope and timelines and coordinate deliverables. * Schedules and sends emails to members. * Updates CBA Branch websites. * Writes content and posts on social media channels. * Regularly attends Shared Services meetings as required. * Acquires and maintains a detailed knowledge of the organization’s policies, public-facing content and campaigns, principles, and strategies and stays current with relevant developments. * Other duties as assigned. Qualifications Education * A university degree or college diploma in business marketing, public relations, communications, or journalism Experience * A minimum of 3 years experience in: * Posting and maintaining social media channels * Email management systems * Website maintenance with a content management system * HTML, CSS, JQUERY-Java script * WCAG 2.1 level AA * A web, digital or communications environment Skills and Abilities * Has knowledge of: * Adobe CC products * Dreamweaver and Photoshop * Microsoft Office * Popular social media channels * Excellent organizational skills and adherence to strict deadlines. * Candidates must demonstrate the ability to self-initiate and manage multiple projects concurrently, while providing timely updates. * Ability to work efficiently and effectively under pressure and as a part of a team. * Experience within a non-profit and/or member-based association is preferred. * Knowledge of the Canadian legal system is preferred. * Bilingualism is preferred. Interested applicants must submit a cover letter and resume. We sincerely thank all applicants for their interest; however, we will only contact those under consideration. All applicants are encouraged to join the CBA Talent Community which establishes a list that may be considered for similar positions of various tenures. The CBA is committed to the principles of equity, diversity, and inclusion in its learning, work environments, and in its operations. We encourage applications from traditionally marginalized groups. We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this obligation, the CBA will make appropriate accommodations available upon request. Please inform the CBA, in advance, of the need for accommodation(s) during the recruitment and selection process to ensure your equal participation. Requests can be made by email to hr (@) cba.org No Agency Please.

What you’ll do

Requirements

Candidates must hold a university degree or college diploma in business marketing, public relations, communications, or journalism. A minimum of 3 years of experience in digital communications, website maintenance, and social media management is required.