Canadian Institute for Health Information (CIHI)

Principal Consultant, Client Affairs – Alberta

Alberta, Canada
Remote
Posted Nov 10, 2026
1 position

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Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Master’s degree
Posting language: English

Job summary

Serve as CIHI’s primary liaison in Alberta, building stakeholder relationships and advancing regional health information priorities through strategic engagement and business intelligence. Lead complex initiatives, support adoption of CIHI programs and databases, contribute to national data approaches, and manage regional plans, budgets, and agreements.

Job details

Why is this role important? The Principal Consultant is a senior individual contributor responsible for providing strategic advice, subject matter expertise, and leadership across complex initiatives with organizational impact. Operating as a recognized expert within their field, the Principal Consultant leads through influence and plays a key role in shaping approaches, standards, and solutions that support organizational priorities and advances CIHI’s vision for a modernized health data system. The Principal Consultant, Client Affairs serves as CIHI’s primary liaison and key contact within Alberta, and is responsible for advancing CIHI’s strategic directions and fostering strong relationships with external stakeholders. This role identifies and addresses unique provincial/regional health information needs, collaborates with CIHI program areas to develop and implement tailored solutions, and supports the integration of provincial approaches into national databases, analyses, and products. The role involves strategic client engagement, project leadership, business intelligence gathering, and ensuring successful delivery of CIHI initiatives aligned with organizational goals. What you'll do 1. Serve as a recognized authority within a specialized area of expertise providing strategic guidance, coaching, and mentorship to staff and project teams. 2. Contribute to the development of organizational strategies, frameworks, standards, and best practices; Identify emerging issues, risks, trends, and opportunities that may impact organizational priorities. 3. Support senior leadership in strategic decision-making through analysis, recommendations, and deep subject matter expertise. 4. Lead high-impact initiatives spanning multiple teams, functions, or programs; Shape project approaches, methodologies, and implementation strategies. 5. Ensure alignment between initiatives, organizational priorities, and stakeholder expectations; Oversee the quality, consistency, and effectiveness of deliverables across initiatives. 6. Build, maintain and strengthen partnerships with federal government entities and pan-Canadian partners, understanding health system trends, opportunities, and challenges; Lead discussions, presentations, and consultations with senior stakeholders. 7. Represent CIHI at national and international events, conferences, and stakeholder meetings, promoting CIHI’s mandate and strategic priorities. 8. Develop, implement, and monitor comprehensive annual client relations plans and operational budgets aligned with CIHI’s business plans and regional priorities. 9. Act as CIHI's main point of contact within the assigned region, building and sustaining positive relationships with key stakeholders including health authorities, government ministries, hospitals, and researchers. 10. Facilitate two-way communication between CIHI and stakeholders to gather feedback, disseminate information, and manage emerging issues impacting CIHI’s operations. 11. Collaborate with CIHI program areas and other Principal Consultants, Client Affairs to develop national data, analysis, and information approaches that reflect regional strengths and needs. 12. Support the enrolment and implementation of CIHI databases, programs, and services within the region, engaging stakeholders and establishing processes for successful adoption. 13. Lead or contribute to the negotiation and management of bilateral agreements, data sharing agreements, and sponsorship arrangements with provincial/territorial governments. 14. Conduct business intelligence research on regional health issues, politics, events, and stakeholders; prepare reports, briefing notes, and recommendations for internal use. What you'll bring to the table • Post graduate degree in Health Sciences, Public Health, Business Administration or related field, or equivalent combination of education and related experience. • Minimum 5 years relevant professional experience in client relations, heath services delivery or health information in progressively senior positions. • Demonstrated experience leading complex initiatives with cross-functional and organizational impact. • Experience influencing senior stakeholders and managing competing priorities in a complex environment. • Demonstrated knowledge of political, federal government and health sector and industry issues as they relate to health and health information. • Extensive knowledge of CIHI’s business, and the businesses of its key stakeholders (e.g. policy makers, health system managers, governments) • Ability to work effectively independently and in a team setting. • Proven advocacy skills in promoting the value of data and information. • Strong facilitation, collaboration partnership and relationship-building skills. • Ability to develop trusted relationships at all levels. • Proven ability to utilize sound judgment in establishing and maintaining client relationships. • Excellent interpersonal skills and proven skills in consulting and negotiating. • Excellent writing and verbal communication skills. Experience preparing briefs, discussion papers, and evaluation reports. • Ability to operate effectively in highly ambiguous or evolving environments. • Commitment to collaboration, continuous improvement, and high-quality outcomes. Additional Requirements • Ability to meet moderate travel requirements. • Must comply with all CIHI workplace policies, including privacy and confidentiality. • Fluency in English is required, bilingualism in both official languages is an asset. • Posting Location: Edmonton, Alberta/Remote

What you’ll do

Requirements

Requires a postgraduate degree in health sciences, public health, business administration, or a related field, or an equivalent combination of education and experience, plus at least five years of relevant progressively senior experience. Candidates should bring expertise in health information and sector issues, leadership of complex initiatives, senior stakeholder influence, relationship-building, negotiation, and strong communication skills.