Program Coordinator, Vision Mate/Peer Support

Job summary

The Program Coordinator will recruit and supervise volunteers while facilitating Vision Mates and peer mentorship services in Northern Alberta. They are responsible for maintaining program records in Salesforce, coordinating local logistics, and ensuring a high-quality participant experience.

Job details

Position Title: Program Coordinator – Vision Mates and Peer Support (Northern AB) Location: Edmonton, AB Reports To: Senior Manager, Programs and Operations I. Scope and Summary of Primary Responsibilities This position will deliver and sustain high quality Vision Mates and Peer Mentorship services in Northern Alberta by recruiting and supervising volunteers for these programs, coordinating peer groups and matches, maintaining Salesforce records for program activity, and ensuring excellent participant experience. II. Essential Functions The position entails, but is not limited to the following general responsibilities: * Volunteer recruitment and frontline supervision - recruit, screen, onboard, train, and supervise volunteers for Vision Mates and Peer Mentorship in Northern AB. * Program delivery - schedule, facilitate, and support peer groups and Vision Mates matches; ensure participant follow up and quality of experience. develops and implements new programs as required by National/Regional directives or participant needs * Participant engagement - build relationships with participants and implement volunteer recognition initiatives * Data entry and local reporting - maintain Salesforce records for program activity; produce timely local program summaries and contribute to funder reporting when necessary. * Local logistics - coordinates venue bookings for support groups, materials, and travel for local activities. * Collaboration - work with Mobile Hub, Accessible Technology Coaches, Children and Youth and the Senior Manager, Programs and Operations Manager to align processes and share best practices. III. Qualifications Knowledge and Skill Requirements * Excellent verbal and written communication and superior interpersonal skills. * Excellent attention to detail, accuracy and documentation * Proven time management, planning, coordinating and organization skills. * Portrays the appropriate professional image * Excellent relationship/team builder and networking skills with a variety of internal and external stakeholders * Excellent proficiency in all Microsoft Office applications * Excellent organizational and planning skills to work to concurrent and/or conflicting deadlines * Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis * Professional attitude, results oriented, strategic and flexible * Demonstrates mature and sensitive nature when dealing with the needs of persons living with vision loss Experience and Education * Post-secondary degree or diploma in a related field * 1-3 years in volunteer coordination or program delivery * Strong interpersonal and facilitation skills. * Ability to travel and work independently. * Experience with peer support or mentorship programs an asset. * Volunteer Management Certificate from accredited program would be an asset * Personal or professional experience relating to blindness or sight loss is considered an asset Work Environment * Willingness to work flexible hours (including occasional evenings and weekends) to support program delivery as needed. CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

What you’ll do

The Program Coordinator will recruit and supervise volunteers while facilitating Vision Mates and peer mentorship services in Northern Alberta. They are responsible for maintaining program records in Salesforce, coordinating local logistics, and ensuring a high-quality participant experience.

Requirements

Candidates must possess a post-secondary degree or diploma and 1-3 years of experience in volunteer coordination or program delivery. Strong interpersonal, organizational, and communication skills are required, along with the ability to travel independently.

Listed skills

• Time management · Preferred
• Organization · Preferred
• Planning · Preferred
• Communication · Preferred
• Reporting · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Facilitation · Preferred
• Relationship Building · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Volunteer recruitment
• Volunteer supervision
• Program coordination
• Peer mentorship
• Salesforce
• Data entry
• Reporting
• Relationship building
• Facilitation
• Communication
• Time management
• Planning
• Organization
• Microsoft Office
• Networking
• Logistics
• Professionalism
• Organizational Skills
• Volunteer Management
• Data Entry
• Interpersonal Communications
• Mentorship
• Operations Management
• Operations
• Time Management
• Writing
• Coordinating
• Peer Support
• Detail Oriented

Job areas

• Social Services
• Management & Leadership
• Administrative
• Customer Service & Support
• Program Coordinator Supervisor
• Sailor / Deckhand / Marine Oiler
• Ships' Deck Crews and Related Workers
• Sailors and Marine Oilers

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