Agent, Customer Service

YOUR FUTURE IS BRIGHT At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger. You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada. WHY YOU’LL LOVE WORKING WITH US * Purpose-Driven Work – Your skills keep northern communities connected * Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan * Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation * Career Growth – Build your aviation career with the trusted airline of the Arctic TOTAL REWARDS & EMPLOYEE BENEFITS We’re committed to offering a comprehensive benefits package that supports your health, security, and future. * Extended health, dental, and life insurance (after 1 month) * Short- & long-term disability coverage (after 1 month) * Retirement savings plan (after 6 months) * Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months) * Cargo shipping privileges (per company policy) * Opportunities for advancement within a trusted Canadian airline ABOUT THIS POSITION The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check ins, processing baggage, and assisting with general inquiries. Level: As per the UNIFOR Collective Agreement. Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. Employees are also eligible for a Northern Living Allowance of $5.14 per hour. In addition, candidates fluent in Inuktut will receive a language premium of $2.00 per hour. Reporting to: Regional Manager, YZF DUTIES AND RESPONSIBILITIES Interested candidates should be able to perform the following duties and responsibilities: * Process passengers and baggage; * Make reservations and compute fares; * Respond to travel agency inquiries * Assist passengers with mobility and special needs; * Assist customers with escalations and complaints; * Issue tickets and process sales reports for deposit; * Process claims for damaged or missing baggage; * Record flight arrival and departure times; * Conduct radio communications with the aircraft; * Provide load data; * Participate in IRROP response; * Maintain records as required; and * Complete other duties as assigned. SKILLS AND QUALIFICATIONS Include, but not limited to, the following minimum skills and qualifications: * High school diploma or equivalent related experience; * Bilingual in English/French or English/Inuktitut is considered an asset; * Must possess strong communication and interpersonal skills; * Works well in a team environment; * Ability to multitask and prioritize tasks; * Willing to assist in all areas of passenger services; * Willing to work irregular hours of operation and shift work; and * Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada an asset. Please note: Relocation assistance is not available for this position. The successful candidate must be located in Yellowknife, NWT. Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled. Closing date: August 23, 2026

The Customer Service Agent is responsible for processing passengers and baggage, managing reservations, and assisting with general inquiries. They also handle special needs requests, resolve customer complaints, and maintain operational records.

Candidates must have a high school diploma or equivalent and possess strong communication and interpersonal skills. The ability to work irregular hours, including weekends and holidays, is mandatory for this role.

• Medical insurance • Dental insurance • Retirement savings plan • Life insurance • Short-term disability coverage • Long-term disability coverage • Discounted travel • Free travel passes • Cargo shipping privileges

• Customer servicePreferred
• TeamworkPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Multitasking
• Prioritization
• Radio communication
• Reservation management
• Fare computation
• Ticketing
• Baggage processing
• Teamwork
• Shift Work
• Multilingualism
• Claims Processing
• Customer Service
• English Language
• Sales
• French Language
• Interpersonal Communications
• Probation
• Reservations

• Customer Service & Support
• Transportation
• Logistics
• Customer Service Representative/Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week