Growth & Engagement Coordinator (Rainbow Registered Focus)

Job summary

The role focuses on coordinating participant accounts and renewals for the Rainbow Registered program while managing prospecting and outreach to tourism and hospitality businesses. It involves maintaining CRM records, organizing webinars and events, and collaborating with internal teams to align messaging.

Job details

Support the pipeline. Strengthen engagement. Help Rainbow Registered grow across Canada. Position: Permanent, Full-Time Location: Remote within Canada Join the Canadian Queer Chamber of Commerce (CQCC) in championing the economic empowerment of 2SLGBTQI+ businesses across Canada. Established in 2003, the Canadian Queer Chamber of Commerce is a trusted partner linking 2SLGBTQI+ businesses in Canada to the wider business community. CQCC fosters economic growth by supporting 2SLGBTQI+ businesses, entrepreneurs, students and allies, and by helping Canada's corporate sector connect with the 2SLGBTQI+ business community. A leader in inclusive procurement, CQCC is also Canada's certifying body for LGBTQI+ businesses and Canada's accrediting body for 2SLGBTQI+ inclusive businesses. The Opportunity CQCC is seeking an organized and relationship-focused Coordinator to support the growth of Rainbow Registered, a national accreditation program that helps tourism and hospitality businesses create more welcoming and inclusive experiences for 2SLGBTQI+ customers and employees. Reporting to the Corporate Business Development Manager, Rainbow Registered, and working closely with Corporate Engagement and regional colleagues, this role supports prospecting, outreach, CRM administration, follow-up, events and participant engagement. It is an ideal opportunity for someone who enjoys responding to client inquiries, keeping information organized and following through to help businesses navigate the Rainbow Registered program. Key Responsibilities Coordinate Rainbow Registered participant accounts and renewals, a primary focus of the role, with responsibility for maintaining regular contact, tracking renewal deadlines and following up to support timely renewals and participant retention. Research tourism and hospitality businesses, industry associations, destination organizations and other prospective Rainbow Registered participants and partners. Build and maintain accurate prospect, contact and activity records in CQCC's CRM, including lead status, follow-up dates, meeting notes and conversion information. Support outreach campaigns by preparing contact lists, coordinating communications, scheduling meetings and following up with prospective participants. Respond to routine inquiries and provide clear information about Rainbow Registered, its benefits, accreditation process and available resources. Support participant enrollment, renewal and engagement activities and ensure timely handoffs to program delivery colleagues. Coordinate webinars, presentations, conferences and regional events, including invitations, registration, materials, logistics and post-event follow-up. Work with Business Development, Corporate Engagement, regional Engagement Managers, and Marketing and Communications to keep outreach activities and messaging aligned. Track activities and results, prepare regular pipeline and engagement updates, and identify gaps or follow-up needs for the team. Education & Experience Post-secondary education in business, tourism, marketing, communications, community development or a related field, or an equivalent combination of education and experience. Two or more years of experience in business development support, sales coordination, invested partners engagement, client service, membership or program administration. Strong organizational skills and demonstrated ability to manage details, deadlines, records and follow-up across multiple priorities. Clear and professional written and verbal communication skills, with confidence communicating with businesses and community partners. Experience using Monday.com, SharePoint and Stripe to support day-to-day coordination, account administration and payment processing; familiarity with WordPress is an asset. Demonstrated understanding of and commitment to working respectfully with 2SLGBTQI+ and equity-deserving communities. Experience in tourism, hospitality, chambers, not-for-profit organizations or event coordination is considered an asset. French language is also considered an asset. Terms This is a full-time, remote position supporting Rainbow Registered growth and engagement across Canada. Occasional travel and some evening or weekend work may be required for events and program activities. Compensation Salary will be based on skills and experience, within the annual salary range of $55,000-$60,000. Additional benefits include group benefit plan coverage, annual vacation, and a generous public holiday schedule, including paid time off between Christmas Day and New Year's Day. Applications Applications will be reviewed on a rolling basis until the position is filled. CQCC strives to foster an inclusive workforce and is committed to applying principles of equity throughout the recruitment and hiring process. Members of equity-deserving groups are especially encouraged to apply and to self-identify. All qualified applicants will be considered. If you require accommodation during the recruitment and hiring process, please contact Human Resources at HR@queerchamber.ca.

What you’ll do

The role focuses on coordinating participant accounts and renewals for the Rainbow Registered program while managing prospecting and outreach to tourism and hospitality businesses. It involves maintaining CRM records, organizing webinars and events, and collaborating with internal teams to align messaging.

Requirements

Candidates need post-secondary education in business, marketing, or a related field and at least two years of experience in business development or program administration. Proficiency with tools like Monday.com, SharePoint, and Stripe, along with a commitment to 2SLGBTQI+ communities, is required.

Benefits

• Group Benefit Plan Coverage • Annual Vacation • Paid Public Holidays • Paid Time Off Between Christmas And New Year's Day

Listed skills

• Organization · Preferred
• WordPress · Preferred
• Account Management · Preferred
• SharePoint · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Development Support
• CRM Administration
• Client Relationship Management
• Event Coordination
• Prospecting
• Outreach Campaigns
• Account Management
• Professional Communication
• Organization
• Monday.com
• SharePoint
• Stripe
• WordPress
• Tourism Industry Knowledge
• Hospitality Industry Knowledge

Job areas

• Sales
• Marketing
• Administrative
• Hospitality
• Social Services