Bank Fraud Servicing Representative - Bilingual

Help us boldly shape retail in Canada As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. THIS IS A BILINGUAL ROLE - French/English There are both part-time and full-time positions available with full-time training hours, Mon-Fri 9AM - 5PM. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What you’ll do Role we are currently sourcing for: Fraud Servicing Representatives: * Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner * Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames Who you are We are looking for individuals who are: * Customer focused, who go above and beyond to respond to the evolving needs of our customers * Solutions oriented and outcome focused, with a strong attention to detail * Team players with strong communications skills, who build relationships easily While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be. We’re always looking for great talent! In addition to competitive pay, we offer: • Comprehensive benefits and retirement programs • Performance incentives, Continuing Education Programs • Other perks to support your well-being • Career growth opportunities and product discounts Our starting wage for this position is $22.82 with an annual salary review process. Our current department hours of operation are: 8:00am – 8:00pm, Monday to Friday, 8:00am – 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: * Reference Check * Credit Checks * Criminal Background Check * Sanctions & PEP Screening We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. . Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

The representative responds to telephone inquiries from bank members to provide effective service and resolve account-related issues. They are responsible for maintaining accurate customer information while promoting relevant products and services.

Candidates must have at least one year of customer service experience and possess strong communication and problem-solving skills. Fluency in both French and English is required for bilingual positions, and applicants must reside in Ontario.

• Comprehensive benefits • Retirement programs • Performance incentives • Continuing education programs • Product discounts

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Active listening
• Problem solving
• Decision making
• Verbal communication
• Written communication
• Computer literacy
• Bilingualism
• Adaptability
• Time management
• Continuous Development
• Bilingual (French/English)
• Active Listening
• Artificial Intelligence
• Multilingualism
• Customer Relationship Management
• Call Center Experience
• Decision Making
• Customer Service
• Communication
• Customer Relationship Building
• Discounts And Allowances
• English Language
• Marketing
• Innovation
• Problem Solving
• Verbal Communication Skills
• Customer Inquiries

• Customer Service & Support
• Finance & Accounting
• Retail
• Bank Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Apply by

Sep 30, 2026

Posting language

English

Working hours

40 hours per week