Customer Service/ Inside Sales Representative

About Canpump Canpump is a North America–based pressure equipment company built on over 30 years of hands-on pressure and pump expertise. Based out of Phoenix & Toronto, we are a supplier of professional pressure washing equipment, pumps, engines, accessories, and replacement parts. We serve contractors, equipment dealers, rental companies, agricultural customers, and other commercial and industrial customers across North America. The Opportunity The ideal candidate has previous sales or customer service experience and is comfortable communicating with customers by phone and email. Experience with pressure washers, small gas engines, pumps, industrial equipment, or related products is a strong advantage. You will help customers select products, answer product and order questions, process orders, follow up on quotations, and provide post-sales support including troubleshooting, warranty claims, and RMA processing. Key Responsibilities Inside Sales Answer customer inquiries by phone and email in a professional and timely manner. Help customers identify the right pressure washer, pump, engine, accessory, or replacement part for their application. Prepare quotations and process customer orders. Follow up with customers on quotes, orders, backorders, and deliveries. Provide product information, specifications, and troubleshooting assistance. Maintain accurate customer and order information in company systems. Coordinate with warehouse and shipping teams to ensure orders are processed correctly and on time. Post Sales Support Assist with warranty and service-related inquiries. Troubleshoot pressure washers, pumps, engines, motors, accessories, and related equipment. Ask appropriate diagnostic questions to identify the likely cause of equipment problems. Guide customers through basic troubleshooting, testing, maintenance, and repair procedures. Determine when an issue can be resolved remotely and when the product should be returned for inspection or repair. Build positive, long-term relationships with customers. Learn about Canpump's product range and develop strong technical product knowledge. Required Qualifications Previous sales or customer service experience is required. Excellent verbal and written communication skills. Strong customer service mindset and professional telephone manners. Ability to understand customer requirements and recommend appropriate products. Strong organizational skills and attention to detail. Comfortable working with computers, email, and business software. Ability to learn technical product information quickly. Reliable, motivated, and able to work independently as well as part of a team. Physical Requirements This is a full-time in-person role at our location in Toronto. The candidate should have the ability to reliably and safely commute to our Toronto, ON location and maintain consistent attendance and punctuality. Ability to safely lift, carry, and move equipment and packages weighing up to 50 lbs as required. Ability to stand, walk, bend, reach, and occasionally handle equipment during product inspection, troubleshooting, returns, and warranty evaluations. Ability to safely perform these duties using appropriate lifting techniques and equipment when necessary. Why Join Canpump? Join a growing company in the professional pressure washing and industrial equipment industry. Gain hands-on knowledge of pumps, pressure washers, engines, and related equipment. Work directly with customers and commercial equipment dealers. Opportunity to develop into a sales, technical sales, trainer or management role. Be part of a small, entrepreneurial team where your contribution has a direct impact on the business. What We Offer $24/ hour compensation Paid vacation How to Apply Please submit your resume and a brief description of your relevant customer service, sales, or equipment experience.

The role involves handling customer inquiries via phone and email to help them select appropriate pressure equipment and process orders. Additionally, the representative provides post-sales support, including technical troubleshooting and managing warranty claims.

Candidates must have previous sales or customer service experience and strong communication skills. Ability to learn technical product information and the physical capacity to lift up to 50 lbs are also required.

• Paid vacation

• Customer servicePreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Technical Troubleshooting
• Order Processing
• Quotation Preparation
• Warranty Claims Processing
• RMA Processing
• Product Knowledge
• Verbal Communication
• Written Communication
• Organizational Skills
• Attention To Detail
• Computer Literacy
• Relationship Building
• Diagnostic Questioning

• Sales
• Customer Service & Support
• Manufacturing
• Trades
• Logistics

Minimum experience

0+ years

Apply by

Feb 13, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available