Client Service Coordinator Part Time UBC

JOB SUMMARY Maintains customer relationship by responding to inquiries; documenting actions. Flexible Schedule – 10-20 hours per week, semester based contract Important Information: This position is open to UBC students only Essential Duties and Responsibilities: * Weekly site visits to various vending machines and/or unattended markets on campus to check pricing consistency, machine functionality and the correct merchandising of the machines. * Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer's understanding of information. * Record customer inquiries by documenting inquiries and responses in customers' accounts. * Improve quality service by recommending improved processes. * Replenish products and supplies to ensure in stock conditions at all. * Communicate with the management team regarding customer requests and vendor-related concerns. Qualifications: Think you have what it takes to be one of our Client Service Coordinators? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role: * Previous experience in customer service and retail is an asset. * Able to multitask and work independently and in a team setting. * Able to work in a past face environment. * Able to stand on feet for long period of time. * Friendly and warm. * Demonstrates positive attitude. * Desire to learn applicable skills in customer service and engagement.

The coordinator maintains customer relationships by responding to inquiries and documenting actions. They are also responsible for site visits to ensure vending machine functionality, pricing consistency, and product replenishment.

Candidates should be UBC students with a positive attitude and a desire to learn customer engagement skills. Previous experience in retail and customer service is considered an asset.

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail
• Multitasking
• Independent Work
• Teamwork
• Merchandising
• Inventory Replenishment
• Communication

Minimum experience

0+ years