Client Service Coordinator Part Time UBC

Job summary

The Client Service Coordinator is responsible for performing weekly site visits to campus vending machines to ensure functionality and proper merchandising. They also manage customer inquiries by documenting interactions and recommending process improvements.

Job details

JOB SUMMARY Maintains customer relationship by responding to inquiries; documenting actions. Flexible Schedule – 10-20 hours per week, semester based contract Work Location: 6200 University Blvd, Vancouver, BC Important Information: This position is open to UBC students only Essential Duties and Responsibilities: * Weekly site visits to various vending machines and/or unattended markets on campus to check pricing consistency, machine functionality and the correct merchandising of the machines. * Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer's understanding of information. * Record customer inquiries by documenting inquiries and responses in customers' accounts. * Improve quality service by recommending improved processes. * Replenish products and supplies to ensure in stock conditions at all. * Communicate with the management team regarding customer requests and vendor-related concerns. Qualifications: Think you have what it takes to be one of our Client Service Coordinators? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role: * Previous experience in customer service and retail is an asset. * Able to multitask and work independently and in a team setting. * Able to work in a past face environment. * Able to stand on feet for long period of time. * Friendly and warm. * Demonstrates positive attitude. * Desire to learn applicable skills in customer service and engagement.

What you’ll do

The Client Service Coordinator is responsible for performing weekly site visits to campus vending machines to ensure functionality and proper merchandising. They also manage customer inquiries by documenting interactions and recommending process improvements.

Requirements

Candidates should have previous experience in customer service or retail and the ability to work in a fast-paced environment. The role requires the physical ability to stand for long periods and a commitment to providing quality service.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail
• Multitasking
• Communication
• Problem solving
• Attention to detail
• Time management
• Interpersonal skills
• Positivity
• Willingness To Learn
• Management
• Customer Service
• Customer Insights
• Merchandising
• Customer Inquiries

Job areas

• Customer Service & Support
• Retail
• Administrative
• Education
• Client Service Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives