Customer Service Full time

Job summary

Assist customers in person, by phone, and by email; coordinate deliveries and service calls; and process contracts, customer accounts, sales leads, and routing paperwork. Handle cash and payment transactions, reconcile receipts and accounts, follow up on outstanding invoices, and restock merchandise in the lobby.

Job details

How you will make an impact: You will be responsible for supporting operations by performing administrative tasks, such as data entry and filing. As a Customer Service associate, you will: * Assist customers in person and on the phone/emails in a professional manner * Set up deliveries and book service calls * Process new contracts, create customer accounts * Contact Sales Representatives with walk-in or phone sales leads * Perform all routing duties including: making tickets for deliveries, printing routes, data entry when drivers return, enter and reconcile payments collected and other data entry tasks * Make accounts receivable collections and/or related calls, forward outstanding invoices as requested * Handle money, run the cash register and POS machine, balance cash, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc. * Restocking merchandise/products in the front lobby area * Make calls in relation to Accounts receivable and accounts payable (if required), to be able to discuss invoices, changes on accounts etc. About you: * Previous experience in customer service, administrative support, or a similar role is an asset. * Strong communication and interpersonal skills, with the ability to assist customers professionally in person, over the phone, and via email. * Basic knowledge of data entry, account management, invoicing, and accounts receivable/payable processes. * Experience handling cash, operating POS systems, processing payments, and reconciling transactions. * Strong organizational skills with the ability to coordinate deliveries, schedule service calls, and manage multiple tasks efficiently. * Excellent attention to detail and accuracy when processing contracts, customer accounts, invoices, and payments. * Ability to handle customer inquiries, follow up on outstanding payments, and communicate effectively with internal teams and Sales Representatives. * Proficiency in Microsoft Office and general computer applications. * Ability to work independently and collaboratively in a fast-paced environment. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

What you’ll do

Assist customers in person, by phone, and by email; coordinate deliveries and service calls; and process contracts, customer accounts, sales leads, and routing paperwork. Handle cash and payment transactions, reconcile receipts and accounts, follow up on outstanding invoices, and restock merchandise in the lobby.

Requirements

Previous customer service or administrative experience is an asset, along with strong communication, organization, and attention to detail. Candidates should have basic knowledge of data entry, account management, invoicing, receivables and payables, payment processing, POS systems, and Microsoft Office, and be able to work independently and collaboratively in a fast-paced environment.

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Filing · Preferred
• Administrative Support · Preferred
• Account Management · Preferred
• Cash handling · Preferred
• Accounts receivable · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Payment Processing · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Support
• Data Entry
• Filing
• Delivery Coordination
• Service Call Scheduling
• Account Management
• Invoicing
• Accounts Receivable
• Accounts Payable
• Cash Handling
• Point-of-Sale Systems
• Payment Processing
• Transaction Reconciliation
• Microsoft Office
• Communication
• Operations
• Detail Oriented
• Organizational Skills
• Interpersonal Communications
• Sales
• Professionalism
• Collections
• Administrative Functions
• Customer Inquiries
• Merchandising
• Phone Sales
• Cash Register
• Petty Cash

Job areas

• Customer Service & Support
• Administrative
• Finance & Accounting
• Sales
• Retail
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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