Manager, Program Operations

Job summary

Plan, coordinate, and execute group programs across destinations in Québec, managing logistics from proposals and budgets through supplier coordination and on-site delivery. Build partnerships with venues and local suppliers to create memorable programs while ensuring operational excellence and a strong client experience.

Job details

Thorough, detail-oriented, and experienced, the Program Manager, Operations is responsible for the successful planning, coordination, and execution of group programs across the destinations we represent in Québec . This role involves managing all logistical aspects, from proposal development and budgeting to supplier coordination and on-site execution, ensuring seamless program delivery and exceptional client experiences. The Program Manager builds strong relationships within the tourism and hospitality industry, leveraging partnerships with venues, and local suppliers to create innovative and memorable programs. With a strategic and solutions-oriented approach, the Program Manager ensures operational excellence while maintaining Cantrav’s reputation as a trusted destination expert. What You’ll Need You’re a great communicator and possess the ability to build long-lasting relationships Self-motivated with a demonstrated ability to make decisions, manage logistics, multi-task, and meet project deadlines with little supervision in a fast-paced environment Superior organization skills with great attention to detail as well as the ability to successfully manage changing priorities You produce high-quality work and outcomes along with a deep commitment to accuracy You are at home, and comfortable working on a computer, in a Microsoft environment In-depth knowledge of Monteal, Quebec City, Montebello and Tremblant is an asset Comfort and ability to work beyond 9 – 5. Our client’s events can be in the evenings and on the weekends and we’re there too

What you’ll do

Plan, coordinate, and execute group programs across destinations in Québec, managing logistics from proposals and budgets through supplier coordination and on-site delivery. Build partnerships with venues and local suppliers to create memorable programs while ensuring operational excellence and a strong client experience.

Requirements

Candidates should be strong communicators with excellent organizational skills, attention to detail, and the ability to manage logistics, changing priorities, and deadlines independently in a fast-paced environment. Comfort using Microsoft tools and working evenings or weekends is expected; knowledge of Montréal, Québec City, Montebello, and Tremblant is an asset.

Listed skills

• Organization · Preferred
• Budgeting · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Planning
• Program Coordination
• Program Execution
• Logistics Management
• Proposal Development
• Budgeting
• Supplier Coordination
• On-Site Event Execution
• Relationship Building
• Communication
• Decision-Making
• Multitasking
• Deadline Management
• Organization
• Attention to Detail
• Microsoft Office

Job areas

• Hospitality
• Management & Leadership
• Logistics