Canusa Automotive Warehousing Inc.Verified Job Source

Junior Support Specialist

London, ON
On-site
Posted Sep 16, 2026
1 position

$20–$23 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Junior Support Specialist is responsible for providing help desk support, resolving end-user technical issues, and maintaining hardware and software environments. They also assist senior IT staff with network and server management while ensuring accurate documentation and project completion.

Job details

Position Title: Junior Support Specialist Location: London, Ontario Type of Employment: Full-Time, Permanent Number of Vacancies: 1 Compensation: $20.00-23.00 per hour based on experience, plus a comprehensive benefits package Hours: * 40-44 hours per week * Monday to Friday * Evening, weekend, and overtime work, depending on business needs * Occasional travel, including overnight business trips, may be required Position Summary The Junior Support Specialist’s role contributes to a stable and secure end-user computer environment to ensure end users can accomplish their tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests, and escalating incidents when considered appropriate and necessary to maintain service-level expectations. Additionally, the Junior Support Specialist will complete project activities, maintain compliance, be available on call, and perform various other responsibilities. Who are we? Canusa Automotive Warehousing Inc. is a family-owned business that values workplace culture and safety. Canusa/APC provides opportunities to grow alongside accomplished industry leaders. Visit our website to learn more about us at https://www.autopartscentres.com/ [https://www.autopartscentres.com/]. Key Responsibilities * Provide help desk support for incoming requests via ticketing system, telephone, chat, and self-service portal * Prioritize, assign, and organize help desk service requests * Ensure the ticketing system is accurate and up to date * Provide support for laptops, printers, and peripheral devices, including providing hardware and software setup support * Complete access requests, on/off boarding, access changes, application provisions, password resets, distribution list updates * Maintain technical documentation regarding installation of software, configuration of hardware, and troubleshooting techniques * Monitor PCs, servers, application performance, network problems/alerts using available tools * Assist senior IT staff with managing and maintaining the enterprise network * Assist senior IT staff with managing and maintaining server topology * Manage and maintain desktop environments * Provide support for problems related to Windows desktop, server and network software, and hardware for the Company * Assist with server management * Efficiently work on projects and meet established timelines * Provide “How to” training on basic to intermediate application functions * Participate in an after-hours on-call schedule rotation (evenings and weekends) * Other duties as assigned by the Manager Required Experience, Skills, and Abilities Core Knowledge Requirements * Proficiency with PC hardware installation and support (remote, on-site) * General understanding of network devices such as routers, switches, and access points * PC patch management * Intermediate knowledge of Windows 10 * Experience with Active Directory configuration, planning, maintenance and troubleshooting * Experience with Windows network services (DNS, DHCP, VPN) * A fundamental understanding of VOIP telecommunications and networks * Ability to understand or write scripts in Bash and PowerShell would be an asset * Network monitoring and reporting tools * Familiarity with endpoint security solutions * Willingness to learn new skills * Love of technology Function-Specific Systems Knowledge Requirements * Microsoft 0365 Infrastructure * Firewalls * Wireless Networks * Windows Server topology * Windows 10/11 * Active Directory * Experience with Network / Application tools would be an asset (Compuware, Sniffer, WireShark) * General Network (IP schema, Video, Cabling, DHCP) * Network Management and Monitoring tools Required: * 1 or more years of experience * Demonstrable troubleshooting abilities * Good understanding of technical networking (IPv4, DNS, DHCP, VPN) * Good knowledge of the Microsoft Windows Server environment * Experience with PC Troubleshooting * Strong planning and analysis skills * Flexibility to work outside of normal business hours as required * Strong writing, troubleshooting, and communication skills Preferred Experience, Skills, and Abilities * College or University degree or equivalent experience * A+ Certification would be an asset * Product and/or industry certifications * Network+ Certification would be an asset * Some Linux experience is an asset * Strong communication skills (verbal and written) * Positive and professional attitude with a flexible mindset * Accountability and dependability * Excellent ability to work independently and as part of a team * Time management skills and prioritization skills with a deadline-oriented mindset * Ability and willingness to learn new technology and procedures * Attention to detail and ability to multitask * Ability to thrive in a fast-paced environment and take initiative as necessary (challenge-seeking attitude) * Ability to understand, respond to and work with a diverse population Why work with us? * A supportive culture with opportunity for a long-term career * Joint Health and Safety Committee (JHSC) * Employee and Family Assistance Program (EFAP) * Comprehensive benefits package that includes: * Health insurance * Dental insurance * Out of country/province travel insurance * Long-term disability * Accidental death and dismemberment * Life insurance benefits * Health Care Spending Account (HCSA) * Deferred-Profit Sharing Plan (Retirement Savings Plan) * Competitive wage based on experience * Employee pricing on products * Social club perks and employee appreciation events * On-site parking * Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request Transportation Canusa Headquarters is not located on a bus route, so individual transportation will be required. References References from previous employment or education may be required. Safety-Sensitive Position This position is a safety-sensitive position. The employee must be free from impairment while at work and be fit for duty, as a high level of alertness is absolutely required. INDHP

What you’ll do

Requirements

Candidates must have at least one year of experience, strong troubleshooting abilities, and a solid understanding of Windows Server environments and networking protocols. Proficiency in PC hardware support and familiarity with Active Directory and Microsoft 365 are essential for this role.

Benefits

• Health insurance • Dental insurance • Out of country/province travel insurance • Long-term disability • Accidental death and dismemberment • Life insurance • Health Care Spending Account • Deferred-Profit Sharing Plan • Employee pricing on products • On-site parking