Restaurant Host

Job summary

The Restaurant Host is responsible for greeting guests, managing reservations, and seating them while maintaining a positive and clean environment. They also assist the serving team with drink orders, food running, and general maintenance of the dining area.

Job details

Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun-loving team who work together to build an amazing and authentic experience for guests from around the world! At Capilano Suspension Bridge Park, we pride ourselves at delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests! We are looking for friendly and enthusiastic Restaurant Host or Hostess motivated by providing exceptional guest service. Are you passionate about creating amazing experiences for guests? Do you enjoy inspiring and motivating a team? Is this the experience you’re looking for? If so, read on to find out more about the role What You’ll Do Greet guests and contribute to a positive experience; welcome & smile Accurately take Guest reservations and seat guests following section rotation Assist serving team, when necessary, by taking drink orders and running food Maintain glassware and cutlery Clean floors, walls, counters, windows and equipment in restaurant and service areas Maintain a positive, team-oriented work environment Follow all procedures outlined in the Team Member Handbook Be knowledgeable and promote the Capilano Group of Companies Take reasonable care to protect your own, co-workers and Guest’s health and safety Be alert to hazards and immediately report any concerns of yours or our guests to your supervisor Ensure your ability to work without risk to your health and safety or any other person’s safety is not impaired by alcohol, drugs or other causes What You'll Get Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup 30% discount off regular-priced merchandise at The Trading Post Gift Store 30% discount at Stanley's Bar & Grill and Prospect Point Café 30% discount on food items in The Cliffhouse Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol) Guest passes for friends & family Referral bonuses Staff Transit Subsidy (30% for part-time members, 50% for full-time members) Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff Job Qualifications Serving it Right certificate is considered an asset Strong communication skills Must have excellent people skills with a positive & upbeat attitude Must be able to work in a fast-paced environment with the ability to multi-task Occasionally required to lift and carry up to 20lbs, climb a step ladder or climb a step stool Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business Compensation for this position is $18.25 per hour. The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.

What you’ll do

The Restaurant Host is responsible for greeting guests, managing reservations, and seating them while maintaining a positive and clean environment. They also assist the serving team with drink orders, food running, and general maintenance of the dining area.

Requirements

Candidates must possess excellent people skills, strong communication abilities, and the capacity to work in a fast-paced environment. A Serving it Right certificate is considered an asset, and the ability to perform physical tasks like lifting up to 20lbs is required.

Benefits

• Complimentary coffee, tea, hot chocolate and soda • 30% discount at The Trading Post Gift Store • 30% discount at Stanley's Bar & Grill and Prospect Point Café • 30% discount at The Cliffhouse Restaurant, Loggers' Grill, Beary Waffle, and The Cabin • Guest passes for friends and family • Referral bonuses • Staff Transit Subsidy • Employment and Family Assistance Program

Listed skills

• Teamwork · Preferred
• Cleaning · Preferred
• Safety awareness · Preferred
• Multi-Tasking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest service
• Communication skills
• People skills
• Multi-tasking
• Teamwork
• Food service assistance
• Reservation management
• Cleaning
• Safety awareness
• Sales Prospecting
• Grilling
• Customer Service
• Communication
• Merchandising
• Multitasking
• Suspension (Vehicle)
• Restaurant Operation
• Team Oriented
• Reservations
• Seating Guests
• Greeting Customers
• Enthusiasm

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Retail
• Restaurant Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop