Service Manager

On-site
Posted Oct 15, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 3+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Service Manager is responsible for leading and mentoring the service department team to achieve high productivity and customer retention. They will also oversee daily workshop operations, manage departmental P&L, and ensure seamless cross-departmental collaboration.

Job details

Company: 2724772 Alberta Ltd./DBA Derrick Chrysler Dodge Jeep Ram Fiat Driven by Leadership? Lead the Charge in Our Service Department. Derrick Chrysler Dodge Jeep Ram FIAT is under new management, and we are launching forward with a bold, energized leadership team committed to innovation, excellence, and growth. We are looking for a high-impact Service Manager to take the reins of our service department. This is your opportunity to build an elite, high-performing team, drive operational excellence, and elevate customer satisfaction to new heights with a dealership that recognizes your hustle, rewards your vision, and invests in your future. Why Drive Your Career with Us? At Derrick, we empower our leaders with top-tier benefits and a dynamic, supportive culture: Competitive Compensation: Top-tier salary and bonus/incentive structure tailored to reward shop growth and performance. Comprehensive Health Benefits: Full medical, dental, and vision coverage for you and your family. Future Security: Corporate RRSP program to help you hit your long-term financial goals. Family Support: Paid maternity top-up benefits and family-focused policies. Exclusive Employee Perks: Discounts across vehicle inventory, service, and parts. Your Roadmap to Success As Service Manager, you will run the fixed operations strategy and set the standard for service quality: Lead & Mentor: Recruit, coach, and inspire a team of Service Advisors, Technicians, and support staff to achieve top-tier productivity and customer retention. Drive Operational Excellence: Manage day-to-day workshop flow, monitor shop capacity, optimize labor efficiency, and oversee warranty management. Elevate Customer Satisfaction: Maintain high CSI/Net Promoter Scores by embedding a customer-first mindset throughout the entire service lane and resolving elevated customer concerns with professionalism. Financial Oversight: Manage departmental P&L, forecast revenue, set performance KPIs, and track profitability metrics to hit shop goals. Cross-Department Collaboration: Partner with Sales, Parts, and General Management to ensure seamless vehicle reconditioning and cross-department success. Qualifications That Hit the Gas Proven Leadership Experience: Minimum 3+ years of experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor in an automotive dealership. Strong Business Acumen: In-depth understanding of dealership metrics (shop efficiency, warranty administration, and P&L management). People-First Leader: Outstanding communication, team-building, and dispute-resolution skills. Process-Driven Mindset: Sharp organization with the ability to optimize processes in a fast-paced environment. Valid Driver’s License: Acceptable driving record required. Ready to Take the Wheel? Don't wait for opportunity; lead it. Apply today and build the future of service with Derrick Chrysler Dodge Jeep Ram FIAT! #INDHP At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

What you’ll do

Requirements

Candidates must have at least 3 years of experience in an automotive dealership service management or senior advisory role. A strong understanding of dealership metrics, warranty administration, and P&L management is required.