Customer Care Specialist - Capital Automotive Group

Job summary

The Customer Care Specialist serves as the primary point of contact for service department clients, managing appointments and identifying vehicle needs. They are responsible for relaying accurate data to service advisors and executing retention strategies to ensure a seamless service experience.

Job details

Company: Capital Automotive Group Inc./ DBA Capital Automall Join Capital Automotive Group! At Capital Automotive Group, we believe our people are the key to our success. As a Service Customer Care Specialist, you’ll be part of a fast paced, customer focused team that plays a critical role in keeping our service departments running smoothly. You are the connection between our customers and our service teams helping people stay safe on the road while driving business growth. If you enjoy helping people, building relationships, and being part of a team that delivers real results, we want to meet you. What’s In It for You (The Capital Advantage) We're one of Canada's Best Managed Companies for a reason! Financial Stability: Competitive pay plans that are reviewed regularly. True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off. Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program. Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more! Investment in Your Future: Optional RRSP deductions – because long-term matters, too. Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network. Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most. Your Role Serve as the primary point of contact for clients reaching out to the service department. Build trust by identifying vehicle needs and guiding clients through the service journey. Schedule and confirm appointments to optimize shop flow and client convenience. Relay accurate customer data to service advisors for a seamless handoff. Contact past clients due for factory maintenance and follow up on pending work. Execute retention strategies through high-quality, professional client interactions. Log communications and output metrics to help improve service desk operations. Requirements Demonstrate strong verbal, written, and interpersonal communication skills. Showcase prior background in customer service, hospitality, retail, or contact centers. Communicate confidently over phone and online channels to build immediate rapport. Apply detailed organizational habits to manage daily task queues. Operate multi-screen computer applications and database software efficiently. Perform reliably in a high volume, collaborative shop environment. Maintain a valid driver’s license. Our Service Customer Care Specialists help ensure customers feel valued, informed, and confident in their service experience. Your work directly supports technician productivity, advisor success, and long term customer loyalty. If you’re enthusiastic, dependable, and ready to grow your career, Capital Automotive Group is the place for you. Only those selected for an interview will be contacted. At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

What you’ll do

The Customer Care Specialist serves as the primary point of contact for service department clients, managing appointments and identifying vehicle needs. They are responsible for relaying accurate data to service advisors and executing retention strategies to ensure a seamless service experience.

Requirements

Candidates must possess strong verbal and written communication skills with a background in customer service, hospitality, or retail. Proficiency in operating multi-screen computer applications and maintaining a valid driver's license is required.

Benefits

• Competitive pay plans
• Paid flex time
• Medical benefits
• Dental benefits
• Short-term disability
• Long-term disability
• Health spending account
• Employee family assistance program
• Employee vehicle discounts
• Parts and servicing discounts
• Corporate cell phone plan rates
• Years of service recognition
• RRSP deductions
• Maternity leave top-up
• Paid bereavement time

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Data entry · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Organizational skills
• Database software
• Multi-screen computer operation
• Appointment scheduling
• Relationship building
• Problem solving
• Data entry
• Professionalism
• Time management
• Database Software
• Workplace Inclusivity
• Valid Driver's License
• Customer Service
• Customer Data Management
• Loyalty Programs
• Database Administration
• Discounts And Allowances
• Innovation
• Interpersonal Communications
• Operations
• Purchasing
• Relationship Building
• Scheduling
• Prioritization
• Enthusiasm

Job areas

• Customer Service & Support
• Retail
• Administrative
• Customer Care Specialist
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics

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