Service Advisor - Capital Ford Lincoln, Winnipeg

Company: Capital Ford Lincoln (Winnipeg) Shift Your Career into High Gear You know cars. You know people. And you know how to make every service visit feel effortless. If that sounds like you, it’s time to join the team at Capital Ford Lincoln, Winnipeg where we take pride in doing things differently. You want to be a part of this!! We’re looking for a Service Advisor who brings energy, honesty, and a commitment to making customers feel at ease. What You’ll Do Welcome customers with a smile and genuine interest in their needs Diagnose and explain vehicle concerns in clear, simple terms Prepare transparent cost estimates and repair orders Stay connected with customers throughout their visit — no surprises, just great service Work closely with our technicians and parts team to keep everything running smoothly Deliver top-tier results in customer satisfaction and service excellence What’s In It for You (The Capital Advantage) We're one of Canada's Best Managed Companies for a reason! Financial Stability: Competitive pay plans that are reviewed regularly. True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off. Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program. Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more! Investment in Your Future: Optional RRSP deductions – because long-term matters, too. Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network. Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most. What We’re Looking For 1-2 years of automotive service experience, with prior experience in an OEM dealership environment preferred; a sales and customer service background is an asset. Friendly, confident communicator with experience in customer-facing roles Team player with a drive to hit goals and deliver results Adaptable nature that thrives in fast-paced environments Valid driver’s license and a passion for the automotive industry At Capital Ford Lincoln, every customer counts and every team member matters. Shift your career into high gear and apply today! #INDHP At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

The Service Advisor is responsible for welcoming customers, diagnosing vehicle concerns, and preparing transparent cost estimates. They must maintain clear communication with customers and coordinate effectively with technicians and the parts team to ensure service excellence.

Candidates should have 1-2 years of automotive service experience, preferably within an OEM dealership environment. A valid driver's license and strong customer-facing communication skills are required.

• Medical benefits • Dental benefits • Short-term disability • Long-term disability • Health spending account • Employee family assistance program • Employee discounts • Corporate cell phone plan rates • Years of service recognition • RRSP deductions • Maternity leave top-up • Paid bereavement time

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Automotive diagnostics
• Repair order preparation
• Communication
• Sales
• Teamwork
• Problem solving
• Time management
• Technical knowledge
• Customer relations
• Workplace Inclusivity
• Valid Driver's License
• Automotive Industry
• Automotive Services
• Customer Service
• Discounts And Allowances
• Innovation
• Purchasing
• Confident Communicator
• Scheduling
• Prioritization
• Honesty

• Customer Service & Support
• Retail
• Transportation
• Sales
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week