Front Desk & Patient Care

Job summary

Welcome and check in patients, schedule appointments, manage the daily calendar, and respond to calls, emails, and patient questions. Process insurance, direct billing, and payments while keeping the clinic's front area welcoming and organized.

Job details

We direct bill most insurance providers Book an Eye Exam 6 clinics across the Edmonton area Locations Southgate Lakeside Windermere Meadowlark Morinville St. Albert All Locations Eye Exams Comprehensive Eye Exams Children's Eye Exams Diabetic Eye Exams Contact Lens Exams Emergency Eye Care Eye Exam Coverage Dry Eye Care Dry Eye Treatment LipiFlow IPL for Dry Eye Radiofrequency Jett Plasma Specialty Eye Care Myopia Management MacuMira (Dry AMD) Eyewear Eyewear Overview Prescription Glasses Progressive Lenses Prescription Sunglasses About Us Our Story Meet the Team Careers Blog Community Involvement 100-Day Guarantee Contact Us Home/Careers/Front Desk & Patient Care Careers Careers Front Desk & Patient Care Coordinator Be the warm, welcoming face of the clinic and the person who makes every visit easy. Full-time or part-time Edmonton, St. Albert & Morinville Apply Now All Careers About The Role Capital Vision Care is hiring front desk and patient care coordinators across our six Edmonton-area clinics. You will set the tone for every visit, from the first hello to a smooth checkout. Day to day What You Will Do Greet and check in patients warmly and professionally Book appointments and manage the daily schedule Answer calls and emails and help patients with questions Handle insurance, direct billing and payments Keep the front of the clinic welcoming and organized About You What We Are Looking For Warm, professional and genuinely helpful Organized and comfortable juggling several tasks at once Strong customer-service and communication skills Reception or healthcare experience is an asset What we offer Why You Will Love Working Here 01 Supportive team A collaborative, friendly culture where people genuinely look out for each other. 02 Room to grow Mentorship, continuing education and real opportunities to advance your career. 03 Modern technology Up-to-date diagnostic and treatment technology, including advanced dry eye care. 04 Close to home Six neighbourhood clinics across the Edmonton area, so your commute stays short. 05 Work-life balance Schedules that respect your life outside the clinic. 06 Competitive package Competitive compensation and benefits for the people who make us who we are. Ready to Apply for Front Desk and Patient Care Coordinator? Send us your resume and a short note about the role you are looking for. We would love to hear from you. Apply Now See All Roles Home/Careers/Front Desk & Patient Care Careers Careers Front Desk & Patient Care Coordinator Be the warm, welcoming face of the clinic and the person who makes every visit easy. Full-time or part-time Edmonton, St. Albert & Morinville Apply Now All Careers About The Role Capital Vision Care is hiring front desk and patient care coordinators across our six Edmonton-area clinics. You will set the tone for every visit, from the first hello to a smooth checkout. Day to day What You Will Do Greet and check in patients warmly and professionally Book appointments and manage the daily schedule Answer calls and emails and help patients with questions Handle insurance, direct billing and payments Keep the front of the clinic welcoming and organized About You What We Are Looking For Warm, professional and genuinely helpful Organized and comfortable juggling several tasks at once Strong customer-service and communication skills Reception or healthcare experience is an asset What we offer Why You Will Love Working Here 01 Supportive team A collaborative, friendly culture where people genuinely look out for each other. 02 Room to grow Mentorship, continuing education and real opportunities to advance your career. 03 Modern technology Up-to-date diagnostic and treatment technology, including advanced dry eye care. 04 Close to home Six neighbourhood clinics across the Edmonton area, so your commute stays short. 05 Work-life balance Schedules that respect your life outside the clinic. 06 Competitive package Competitive compensation and benefits for the people who make us who we are. 01 Supportive team A collaborative, friendly culture where people genuinely look out for each other. 02 Room to grow Mentorship, continuing education and real opportunities to advance your career. 03 Modern technology Up-to-date diagnostic and treatment technology, including advanced dry eye care. 04 Close to home Six neighbourhood clinics across the Edmonton area, so your commute stays short. 05 Work-life balance Schedules that respect your life outside the clinic. 06 Competitive package Competitive compensation and benefits for the people who make us who we are. Ready to Apply for Front Desk and Patient Care Coordinator? Send us your resume and a short note about the role you are looking for. We would love to hear from you. Apply Now See All Roles Serving Edmonton and the greater community since 1975. Full-scope eye exams, dry eye care, myopia management and eyewear across six neighbourhood clinics. Book an Eye Exam Clinics Southgate Lakeside Windermere Meadowlark Morinville St. Albert All Locations Eye Care Eye Exams Children's Eye Exams Diabetic Eye Exams Dry Eye Care Myopia Management MacuMira (Dry AMD) Eyewear Company About Us Careers Blog Community Involvement Contact Us Insurance & Coverage © 2026 Capital Vision Care. All rights reserved.

What you’ll do

Welcome and check in patients, schedule appointments, manage the daily calendar, and respond to calls, emails, and patient questions. Process insurance, direct billing, and payments while keeping the clinic's front area welcoming and organized.

Requirements

The role calls for a warm, professional, helpful approach, strong customer-service and communication skills, and the ability to stay organized while handling multiple tasks. Reception or healthcare experience is an asset, but no specific education requirement is stated.

Benefits

• Competitive Compensation
• Benefits
• Mentorship
• Continuing Education
• Career Advancement Opportunities
• Work-Life Balance

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• telephone communication · Preferred
• Multitasking · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Check-In
• Appointment Scheduling
• Calendar Management
• Telephone Communication
• Email Communication
• Customer Service
• Patient Support
• Insurance Processing
• Direct Billing
• Payment Processing
• Organization
• Multitasking
• Professional Communication
• Reception

Job areas

• Healthcare
• Customer Service & Support
• Administrative

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