Leasing Specialist

Job summary

Build relationships with residents, address concerns, and maintain resident satisfaction while managing the leasing process from initial inquiry through onboarding. Monitor vacancies and leasing targets, collect payments, inspect the property, and coordinate resident moves and maintenance requests.

Job details

Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada? If this is you, come join our community as a Leasing Specialist. Who are we? We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement. About the Leasing Specialist opportunity: Resident Ambassador: As our frontline liaison, build strong relationships and deliver excellence by addressing concerns to maintain resident satisfaction. Leasing Champion: Own the leasing process from initial inquiry to onboarding of new resident. Proactively monitor vacancies and achieve leasing targets. Operations Guru: Collect payments, inspect the property and facilitate resident moves and maintenance request. What you need to succeed: 1-2 years’ experience in customer service, sales, office administration or related field. High school diploma or equivalent. Proficient with MS Office. SAP knowledge is an asset. Well-developed oral and written communication skills. Ability to work evenings and weekends when needed to meet business requirements. Proven ability to address concerns and achieve performance targets. Strong problem-solver with effective negotiation skills. Highly organized and detailed-oriented with proven ability to work in a fast-paced environment. Valid driver’s licence, clean driver abstract, reliable, insured means of personal transportation to and between work locations may be required for some locations. What’s in it for you? In this role you will be rewarded with: Competitive Base Salary starting between $44,000 - $52,000 Paid Vacation Flexible Health, Dental & Vision Benefits Employee Savings Plan Employee & Family Assistance Plan Learning & Professional Development Your opportunity to build an exciting career!

What you’ll do

Build relationships with residents, address concerns, and maintain resident satisfaction while managing the leasing process from initial inquiry through onboarding. Monitor vacancies and leasing targets, collect payments, inspect the property, and coordinate resident moves and maintenance requests.

Requirements

Requires 1–2 years of experience in customer service, sales, office administration, or a related field, along with a high school diploma or equivalent and proficiency with Microsoft Office; SAP knowledge is an asset. Candidates should have strong communication, problem-solving, negotiation, organization, and attention-to-detail skills, be available for evenings and weekends when needed, and may need a valid driver’s licence, clean driving record, and reliable insured transportation.

Benefits

• Paid Vacation
• Flexible Health, Dental, and Vision Benefits
• Employee Savings Plan
• Employee and Family Assistance Plan
• Learning and Professional Development

Listed skills

• SAP · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Leasing
• Resident Relations
• Oral Communication
• Written Communication
• Problem-Solving
• Negotiation
• Organization
• Attention to Detail
• Microsoft Office
• SAP
• Payment Collection
• Property Inspection
• Move Coordination
• Maintenance Request Coordination
• Office Administration
• Business Requirements
• Communication
• Employee Engagement
• Property Management
• Problem Solving
• Leadership Development
• Mentorship
• Operations
• SAP Knowledge Warehouse
• Enthusiasm

Job areas

• Customer Service & Support
• Sales
• Administrative
• Leasing Specialist
• Leasing Consultant
• Real Estate Agents and Property Managers
• Real Estate Sales Agents

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