CapReloVerified Job Source

Director of Client Services

Canada
On-site
Posted Aug 5, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Seniority: Director
Application method: Direct apply is available

Job summary

The Director of Client Services manages a portfolio of domestic and international mobility clients, acting as a subject matter expert to drive revenue growth and operational efficiency. They are responsible for P&L management, strategic account planning, and maintaining high service levels through trusted advisor relationships.

Job details

Responsible for account management of assigned clients.Represents the organization as a subject matter expert and client liaison and works to identify and implement additional business development and revenue opportunities. Ensures operational and workflow efficiencies while providing comprehensive data reporting. Consults with senior executives on action plans to achieve revenue goals and service levels for clients and transferees. Acts as primary account manager for US Domestic and International Mobility clients, including those requiring compensation services, and as a regional support for clients based elsewhere. QUALIFICATIONS: Bachelor’s Degree or above Consensus builder ability to effectively communicate with all levels of staff, clients and assignees. Strong analytical skills for gathering and interpreting internal and external customer requirements. Minimum 5 years’ experience with all aspects of International Global Mobility business. CRP and GMS designation preferred. Thorough understanding of expatriate compensation, year-end reporting and compensation accumulation processes. Thorough understanding of supply chain use, management, issue resolution, and value propositions. Excellent written, verbal, communication, and analytical skills, and strong client-facing presentation skills. Strong track record of working creatively in the global mobility marketplace. Exceptional compensation, benefits, and payroll experience required. DUTIES AND RESPONSIBILITIES: Proactive, market-awareness, and engagement with all levels of client contacts. Develops strong strategic relationships and responsible for driving an overall service delivery experience for assigned clients by creating a "trusted advisor" relationship with several layers of the client's management and personnel. Account plan development and maintenance, management reviews, operational efficiency and execution, client forums, and business entertainment. Drives and supports business strategy development, implementation, and execution for a defined portfolio. Ensures compliance with client contracts, working closely with operations teams to deliver to established KPIs/SLAs, with ongoing training and support as needed Work closely with the accounting team to ensure billing to clients is accurate and that receivables are timely Develops and drives revenue enhancement strategies in support of the business plan and the operational execution to ensure results are attained. Within the assigned account base, continually reviews current pricing arrangements and risk exposure to ensure retention. Collaborates with the sales leadership and Vice Presidents of Business Development to prospect new accounts and cross-sell existing accounts. Develops strategies for RFI and RFP support, sales presentation assistance, and site visit management. Provides ongoing support and direction for client evaluations, pricing, service strategies, and account planning. Responsible for identifying volume and revenue variances and creating appropriate strategies to adjust to these changes in pricing, staffing, and other related areas. Provides creative input and planning for client events, such as the Client Summits, WERC, and other industry conferences. Determines strategies to promote the business, offers educational content, and opportunities for client-to-client interaction. Analyzes client policies in depth, offering consultative insight and recommendations to improve program management and goal attainment. Responsible for P&L for a client portfolio, including budgeting and reforecasting, and the achievement of defined revenue growth targets. Subject matter expert for services in the following areas: Domestic Relocation Policies, International Relocation Polices, International Assignment Management, and have a working knowledge of Expatriate Tax and Cost Projections, Tax Equalization, Expatriate Payroll, Year-End Processing and Compensation Summaries, Tax Advances and Collections. Travel as required. Other duties as assigned.

What you’ll do

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in International Global Mobility, with strong expertise in expatriate compensation and payroll. CRP and GMS designations are preferred, along with proven analytical and client-facing presentation skills.