Clinical Product Specialist

Job summary

The Clinical Product Specialist will provide clinical expertise and training to surgical customers while collaborating with sales teams to drive product adoption. They are responsible for managing territory profitability, coordinating clinical training activities, and serving as a trusted resource for internal and external stakeholders.

Job details

Cardinal Health, with over 1,300 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country. We are seeking a Clinical Product Specialist, Surgical to support our surgical business in Ontario. Working closely with Surgical Territory Managers, internal Cardinal Health partners, and customers, this role will provide clinical expertise throughout the customer journey, including pre- and post-sale education and training, tender submissions, and ongoing clinical support. The successful candidate will serve as a trusted clinical resource for internal and external stakeholders across the surgical market. They will develop deep expertise in Cardinal Health’s surgical product portfolio, identify and respond to customer clinical needs, and build strong knowledge of the market and evolving surgical practices. A key focus of this role is supporting the growth and adoption of clinically focused surgical products. Success will require strong collaboration, clinical credibility, customer focus, and the ability to translate clinical knowledge into meaningful solutions for customers. For more information on what it is like to work for us, please watch this video: Cardinal Health - Wings, as well as a products overview at Shop Cardinal Health Canada Products. Your Contributions to the Organization will be: Maintain expert product knowledge serving as an added value to our customer base to distinguish Cardinal Health from its competitors Provide clinical expertise during pre-and-post-sales evaluations, training, and ongoing customer support Enhance territory profitability through exceptional customer service and support. Establish yourself as a business partner through the creation of strategic customer relationships Responsible for coordinating in partnership with the sales force clinical training activities as needed and proactively for OR clinicians in Ontario The ability to work collectively with internal departments (Marketing, Sales, and Services) to successfully drive projects forward and on-board new business. This includes but is not limited to facilitating training and in-service programs, development of training and support material, gaining and relaying market intel to internal Cardinal stakeholders, and internal Cardinal stakeholder training when required Qualifications: RN Designation with a minimum of 5 years’ experience in the OR environment, preferred Preference will be given to those with previous selling, clinical and/or business experience in the Canadian healthcare market Ability to align clinical practices and understanding to our products, with strong business acumen Excellent communication (oral and written), presentation, and interpersonal skills. Strong analytical and problem solving skills Proficiency in MS Office (Word, Excel, PowerPoint) Ability to utilize and learn technology systems to manage the territory. Strong project management skills Ability to work in a team environment and self-driven also to work independently. Travel approximately 40% to customer sites Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Flexible health and dental benefit plans with immediate coverage Disability and life insurance coverage Defined Contribution Pension Plan with company matching In addition to vacation, paid time off for family/health/personal needs Maternity, Paternity and Parental leave top-up program Health & Wellness resources and programs Tuition reimbursement and continuous learning programs Company Fleet / Allowance Program Long-term incentive program Anticipated pay range: $81,300 - $119,130 Bonus: Yes This role is eligible for a performance-based annual bonus. Bonus awards are not guaranteed and are determined based on individual performance, company performance, and other business factors, in accordance with the company’s bonus plan. Position currently vacant: Yes The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, individual and company performance, experience, skills, and other business factors. Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples, and persons with disabilities. Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process. Cardinal Health Canada is proudly recognized as a Great Place to Work® in Canada. As an essential partner in Canadian healthcare, we strive every day to build a culture of inclusion and collaboration, where team members can be their authentic selves, grow in their careers, and be proud to serve our customer partners. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

What you’ll do

The Clinical Product Specialist will provide clinical expertise and training to surgical customers while collaborating with sales teams to drive product adoption. They are responsible for managing territory profitability, coordinating clinical training activities, and serving as a trusted resource for internal and external stakeholders.

Requirements

Candidates must hold an RN designation with at least 5 years of experience in an operating room environment. Strong business acumen, excellent communication skills, and proficiency in MS Office are required, with preference given to those with prior healthcare market experience.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Defined contribution pension plan
• Paid time off
• Maternity leave
• Paternity leave
• Parental leave
• Tuition reimbursement
• Company fleet program

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical expertise
• Surgical product knowledge
• Customer relationship management
• Training and development
• Project management
• Analytical skills
• Problem solving
• Communication
• Presentation skills
• Business acumen
• MS Office
• Strategic planning
• Market intelligence
• Collaboration
• Customer service
• Employment Equity
• Product Knowledge
• Continuous Development
• Education and Training
• Workplace Inclusivity
• Supply Chain
• Time Off Management
• Stakeholder Training
• Microsoft Excel
• Customer Support
• Business Acumen
• Customer Service
• Clinical Practices
• Sales
• Selling Techniques
• Marketing
• Interpersonal Communications
• Problem Solving
• Project Management
• Microsoft Office
• Microsoft PowerPoint
• Presentations
• Project Portfolio Management
• Writing
• Coordinating
• Teamwork

Job areas

• Healthcare
• Sales
• Customer Service & Support
• Management & Leadership
• Clinical Product Specialist
• Chief Medical Officer
• Health Service Managers
• Medical and Health Services Managers

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