Team Lead

Company Description Carefree Concierge Canada is a service- and hospitality-driven company that specializes in making residential moves and estate cleanups simple and stress-free. The team manages every detail of the moving process, from sorting and organizing to packing, transporting, and fully setting up the new space for immediate comfort and usability. Services include creating scaled furniture plans to optimize design and function, arranging household items for point-of-use convenience, and ensuring clients feel supported throughout transition periods. The company also provides careful, respectful, and discreet assistance with family estates, recognizing the emotional nature of these projects. Carefree Concierge Canada is committed to solution-focused service and meaningful, personalized client support. Role Description The Team Lead is a full-time, on-site role based in Winnipeg, MB, responsible for overseeing day-to-day move management and estate concierge projects. This role leads and coordinates onsite teams during sorting, organizing, packing, moving, and unpacking activities, ensuring that furniture plans are followed and client spaces are set up efficiently and safely. The Team Lead communicates directly with clients, provides clear updates, and ensures a high standard of hospitality and care throughout each engagement. Daily tasks include task assignment, quality checks on completed work, resolving problems that arise onsite, and maintaining alignment with company processes and service standards. The Team Lead also supports training and mentoring of team members, promotes a positive work environment, and contributes feedback to improve services and operational efficiency. Qualifications Experience in team leadership or supervisory roles in service, hospitality or related industries, with the ability to coordinate staff and delegate tasks effectively. Excellent communication and interpersonal skills, with the ability to build trust, provide reassurance, and interact respectfully with clients during emotionally sensitive situations. Demonstrated commitment to customer service and hospitality, including problem-solving skills and a solution-oriented approach to client needs and onsite challenges. Comfort with physical, hands-on work (e.g., packing, lifting, moving household items), and adherence to safety practices and guidelines. Ability to work full-time on-site in Winnipeg, MB, with flexibility for varying schedules based on client needs. Valid driver’s license required .

The Team Lead oversees day-to-day move management and estate concierge projects, coordinating onsite teams through sorting, packing, and unpacking. They are responsible for client communication, task assignment, and ensuring high standards of hospitality and service quality.

Candidates must have supervisory experience in service or hospitality and a valid driver's license. The role requires the ability to perform physical labor and interact respectfully with clients in emotionally sensitive situations.

• Customer servicePreferred
• Problem solvingPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Project Coordination
• Customer Service
• Hospitality
• Staff Delegation
• Interpersonal Communication
• Problem Solving
• Move Management
• Estate Concierge
• Quality Control
• Training and Mentoring
• Safety Compliance

• Management & Leadership
• Hospitality
• Customer Service & Support
• Logistics
• Trades

Minimum experience

2+ years

Apply by

Sep 16, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available