Customer Support Specialist

Job summary

The Customer Support Specialist will handle inbound calls and emails from dealer customers to provide information and resolve inquiries. They will also maintain accurate records of interactions and collaborate with other departments to ensure a seamless customer experience.

Job details

Join Team CARFAX as a Customer Support Specialist Why Mobility Global? At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people. CARFAX [https://www.carfax.com/], a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. * 13x VA Best Places to Work * 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP) * 9x Washingtonian Great Place to Work * 5x USA Today Top Workplaces * 5x St. Louis Post-Dispatch Best Places to Work Are you a clear communicator with a knack for solving problems and delivering top-notch customer service? CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers. What you'll be doing: * Customer Interaction: Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide accurate information and resolve queries effectively. * Issue Resolution: Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary. * Support and Guidance: Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products. * Data Management: Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner. * Collaboration: Work closely with other departments to ensure a seamless experience for our Dealer customers. * Feedback and Improvement: Gather customer feedback to help improve our services and processes. Proactively share insights with the team to enhance overall customer satisfaction. What we're looking for: * Education: A high school diploma or equivalent is required. * Experience: Minimum of 2 years’ experience in a customer service role, preferably in a call center environment. * Attitude: Positive, “can-do” attitude with proven problem-solving skills. * Communication Skills: Excellent written and verbal communication skills. * Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus. * Adaptability: Ability to thrive in a fast-paced, dynamic environment. * Team Player: Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

What you’ll do

The Customer Support Specialist will handle inbound calls and emails from dealer customers to provide information and resolve inquiries. They will also maintain accurate records of interactions and collaborate with other departments to ensure a seamless customer experience.

Requirements

Candidates must have a high school diploma or equivalent and at least 2 years of experience in a customer service or call center role. Proficiency in MS Office and strong communication skills are required, with experience in CRM software considered a plus.

Benefits

• Competitive compensation
• Generous time-off policies
• 4-Day summer work weeks
• Winter holiday break
• 401(k) matching
• DCPP matching
• Annual bonus program
• Health and wellness benefits

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Microsoft Excel · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Salesforce · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Call center
• Problem-solving
• Communication
• Data management
• MS Office
• Excel
• PowerPoint
• Word
• Salesforce
• CRM software
• Adaptability
• Teamwork
• Inbound Calls
• Workplace Inclusivity
• Professionalism
• Customer Relationship Management (CRM) Software
• Microsoft Excel
• Customer Support
• Call Center Experience
• Customer Service
• Data Management
• Innovation
• Problem Solving
• Microsoft Office
• Microsoft PowerPoint
• Verbal Communication Skills
• Dispatching

Job areas

• Customer Service & Support
• Technology
• Administrative
• Customer Support Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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