Dealer Account Manager

Job summary

Maintain and grow dealer relationships while up-selling products in a phone-based environment. Collaborate with internal teams to resolve issues and achieve monthly growth metrics.

Job details

Why Mobility Global? At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people. CARFAX [https://www.carfax.com/], a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. * 10X Virginia Business Best Places to Work * 9X Washingtonian Great Places to Work * 10X Washington Post Top Workplace * 3X St. Louis Post-Dispatch Best Places to Work What You'll Do: * Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment * Provide top notch customer service and establish rapport with key decision makers * Achieve monthly metric goals by driving growth with existing CARFAX dealers * Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products * Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements * Demonstrate a strong work ethic by being a highly motivated self-starter What we’re looking for: * Customer service, relationship management and retention experience * Exceptional communication & time management skills * Goal oriented and results focused * Ability to work independently and prioritize multiple tasks * Ability to persuade & influence others through demonstrated product knowledge * Experience with a CRM tool (Salesforce preferred) * Spanish speaking is a plus but not required This is a hybrid role with in-office expectations determined by location and subject to change based on evolving business needs. Applicants must be legally authorized to work in Canada at the time of hire. The company is unable to provide immigration or work permit support for this position. The anticipated annual base salary range for this position is $53,700 to $67,100 CAD annually plus a performance based incentive package. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations. What’s In It for You: * Competitive compensation package, including base salary and incentive opportunities where applicable. * Comprehensive health and wellness benefits for employees and eligible dependents. * Retirement savings programs, including company matching contributions where available. * For more information on benefits, please check out our benefits-summary [https://mobilityglobalbenefits.com/us/benefits-summary]. Equal Opportunity Employer Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities. Recruitment Fraud Alert Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.

What you’ll do

Maintain and grow dealer relationships while up-selling products in a phone-based environment. Collaborate with internal teams to resolve issues and achieve monthly growth metrics.

Requirements

Requires experience in customer service, relationship management, and retention. Candidates must possess strong communication skills and proficiency with CRM tools like Salesforce.

Benefits

• Competitive compensation
• Generous time-off policies
• 4-Day summer work weeks
• Winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Comprehensive healthcare coverage

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Retention · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Salesforce · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Relationship management
• Retention
• Communication
• Time management
• Goal oriented
• Results focused
• Persuasion
• Influence
• Product knowledge
• CRM
• Salesforce
• Product Knowledge
• Influencing Skills
• Rapport Building
• Self-Starter
• Influencing Without Authority
• Relationship Management
• Results Orientation
• Strong Work Ethic
• Self-Motivation
• Customer Relationship Management
• Customer Service
• Finance
• Spanish Language
• Sales
• Marketing
• Innovation
• Time Management
• Upselling
• Value Propositions
• Process Improvement
• Prioritization
• Teamwork
• Goal-Oriented

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Dealer Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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