Dealer Account Manager

Join Team CARFAX as a Dealer Account Manager Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026! At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our London office subject to change with future business needs. What you’ll be doing: * Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment * Provide top notch customer service and establish rapport with key decision makers * Achieve monthly metric goals by driving growth with existing CARFAX dealers * Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products * Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements * Demonstrate a strong work ethic by being a highly motivated self-starter What we’re looking for: * Customer service, relationship management and retention experience * Exceptional communication & time management skills * Goal oriented and results focused * Ability to work independently and prioritize multiple tasks * Ability to persuade & influence others through demonstrated product knowledge * Experience with a CRM tool (Salesforce preferred) * Spanish speaking is a plus but not required What’s in it for you: * Competitive compensation, benefits and generous time-off policies * 4-Day summer work weeks and a winter holiday break * 401(k) / DCPP matching * Annual bonus program * Casual, dog-friendly, and innovative office spaces Don’t just take our word for it: * 13x VA Best Places to Work * 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP) * 9x Washingtonian Great Place to Work * 5x USA Today Top Workplaces * 5x St. Louis Post-Dispatch Best Places to Work Vacancy Status: This posting is for an existing vacancy. Base Salary: The anticipated base salary range for this position is $53,700 to $67,100 CAD annually. plus a performance based incentive package. Final base salary will be determined based on geographical location, experience, and qualifications. Benefits: Join a company that values your total wellbeing. Carfax offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization. Our benefit offerings can be found at: CARFAX Careers [https://jobs.jobvite.com/carfax/p/benefits].

You will maintain and grow dealer relationships while up-selling products in a phone-based environment. You will also collaborate with internal teams to resolve issues and achieve monthly metric goals.

Candidates should have experience in customer service, relationship management, and retention. Strong communication, time management, and the ability to work independently are essential for this role.

• Competitive compensation • Generous time-off policies • 4-Day summer work weeks • Winter holiday break • 401(k) / DCPP matching • Annual bonus program • Healthcare coverage

• Time managementPreferred
• Customer servicePreferred
• CommunicationPreferred
• SpanishPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Relationship management
• Retention
• Communication
• Time management
• Goal oriented
• Results focused
• Persuasion
• Influence
• Product knowledge
• CRM
• Salesforce
• Spanish
• Product Knowledge
• Influencing Skills
• Rapport Building
• Self-Starter
• Influencing Without Authority
• Relationship Management
• Results Orientation
• Strong Work Ethic
• Self-Motivation
• Customer Relationship Management
• Customer Service
• Finance
• Spanish Language
• Sales
• Marketing
• Innovation
• Time Management
• Upselling
• Value Propositions
• Process Improvement
• Prioritization
• Teamwork
• Goal-Oriented

• Sales
• Customer Service & Support
• Management & Leadership
• Dealer Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week