Customer Service Representative

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions. Job Purpose and Impact The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.Inform customers about order status, invoices, contract balances and other information needed to complete the sale.Execute customer service strategies.Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.Position Information Relocation assistance will not be provided for this position.Qualifications Minimum Required Bachelor’s degree in a related field or equivalent experienceAt Cargill, we are committed to building a workplace where individuals from all backgrounds feel respected, valued, and able to contribute fully. We believe that bringing together different perspectives strengthens our teams and drives better outcomes. Cargill is an equal opportunity employer and is committed to providing an accessible recruitment experience. If you require accommodation at any stage of the hiring process, please let us know so we can work with you to meet your needs.

The Customer Service Representative will manage customer service activities for a single site, including processing complex orders and resolving delivery issues. They are responsible for maintaining inventory databases and communicating order status and contract balances to customers.

Candidates must possess a Bachelor’s degree in a related field or equivalent professional experience. The role requires basic knowledge of customer service practices and the ability to handle issues under direct supervision.

• Customer servicePreferred
• Problem solvingPreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• Inventory Management
• Shipping
• Returns Management
• Data Entry
• Relationship Management
• Supply Chain Support
• Problem Solving
• Invoicing
• Supply Chain
• Agriculture
• Customer Support
• Communication
• Contract Management
• Customer Demand Planning
• Data Management
• Risk Management

• Customer Service & Support
• Agriculture
• Logistics
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week