Infrastructure Operations Engineer

Job summary

The Infrastructure Operations Engineer is responsible for monitoring network performance, troubleshooting complex infrastructure issues, and managing incidents to ensure system availability. They also collaborate with internal teams and vendors to deploy hardware, maintain disaster recovery plans, and automate operational tasks.

Job details

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.Job Purpose and Impact The Infrastructure Operations Engineer job maintains the smooth operation of the organization's infrastructure by performing moderately complex tasks, including monitoring systems, troubleshooting issues, and implementing security measures. With limited supervision, this job resolves network issues, responds and handles incidents, and conducts protocol analysis to ensure proper communication between network devices. This job collaborates with vendors and internal teams to document moderately complex network and infrastructure issues and implement security measures to protect the network infrastructure.Key Accountabilities MONITORING INFRASTRUCTURE PERFORMANCE: Monitors network performance to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and maintain optimal performance. TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves moderately complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences. INCIDENT MANAGEMENT: Monitors and responds to network and hosting incidents, outages, and performance alerts, including categorizing issues and coordinating with technical teams for timely resolution. PROTOCOL ANALYSIS: Performs moderately complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices. CONFIGURATION & DEPLOYMENT: Partners to configure and deploy new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components. COLLABORATION & COMMUNICATION: Partners with vendors, third party service providers, and internal teams to resolve moderately network issues and improve network performance, providing effective and efficient communication, coordination and timely updates. DOCUMENTATION & REPORTING: Documents network issues, resolutions, and performance trends, and provides reports to senior technical personnel and stakeholders to inform decision making and improve network operations. BACKUP & DISASTER RECOVERY: Maintains and partners to develop backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss. PROJECT MANAGEMENT: Co-leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget. AUTOMATION & SCRIPTING: Partners to develop automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency. Qualifications Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience. Preferred qualifications Demonstrated experience providing technical support in an IT environment. Proven ability to build and maintain strong relationships with users, colleagues, and stakeholders. Willingness to travel up to 50% as needed. Minimum qualifications​ Must be legally entitled to work for Cargill in Canada ​ At Cargill, we are committed to building a workplace where individuals from all backgrounds feel respected, valued, and able to contribute fully. We believe that bringing together different perspectives strengthens our teams and drives better outcomes. Cargill is an equal opportunity employer and is committed to providing an accessible recruitment experience. If you require accommodation at any stage of the hiring process, please let us know so we can work with you to meet your needs.

What you’ll do

The Infrastructure Operations Engineer is responsible for monitoring network performance, troubleshooting complex infrastructure issues, and managing incidents to ensure system availability. They also collaborate with internal teams and vendors to deploy hardware, maintain disaster recovery plans, and automate operational tasks.

Requirements

Candidates must have a minimum of 2 years of relevant work experience, with 3 years or more typically preferred. The role requires the ability to work in Canada and a willingness to travel up to 50% of the time.

Listed skills

• Troubleshooting · Preferred
• Incident Management · Preferred
• Project management · Preferred
• Root Cause Analysis · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Network monitoring
• Troubleshooting
• Incident management
• Protocol analysis
• Hardware configuration
• Software deployment
• Infrastructure management
• Backup and disaster recovery
• Project management
• Automation
• Scripting
• Root cause analysis
• Technical support
• Vendor management
• Operational Efficiency
• Supply Chain
• Technical Support
• Decision Making
• Communication
• Complex Networks
• Information Technology
• Data Integrity
• Disaster Recovery
• Incident Management
• Infrastructure Management
• Network Troubleshooting
• Project Management
• Network Performance Management
• Operations
• Protocol Analysis
• Troubleshooting (Problem Solving)
• Network Switches
• Network Routing
• Coordinating
• Root Cause Analysis

Job areas

• Technology
• Engineering
• Agriculture
• Food & Beverage
• Infrastructure Operations Engineer
• Network Analyst / Specialist
• Computer Network Professionals
• Computer Network Architects

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