CHVAC Data Center Service Manager

Job summary

Lead local data center field service operations, including hiring, onboarding, safety, union relations, staffing, fleet and equipment, timesheets, and technician support. Manage financial performance and work quality, resolve or escalate operational issues, and maintain customer satisfaction through effective service delivery.

Job details

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media @Carrier. About this role As a Data Center Service Manager with Carrier, you become the trusted face of a global leader in HVAC and mission‑critical cooling solutions. In this people‑focused leadership role, you’ll build strong relationships with data center customers and the support field teams, and partner closely with Carrier’s Integrated Project Management Team. Your work will directly contribute to seamless startup, commissioning, and warranty support of industrial HVAC systems ensuring reliability, uptime, and customer confidence. This role is perfect for someone who values teamwork, enjoys mentoring others, and takes pride in creating a supportive environment where technicians feel equipped to do their best work. You’ll have the opportunity to positively impact customer relationships, team culture, and Carrier’s reputation for excellence at our Ontario, Canada site. Key Responsibilities Act as the primary customer-facing representative, embodying and promoting the Carrier brand. Lead the hiring process for the local Data Center technicians, ensuring the selection of qualified candidates. Oversee onboarding of new technicians, including safety orientation, training procedures, and provisioning of devices and equipment. Serve as the union liaison, facilitating communication and maintaining positive relations between Carrier and union representatives. Conduct job site safety inspections and organize quarterly safety meetings to reinforce safety culture. Interact regularly with the master scheduler to ensure technician staffing needs are accurately met for local customer needs. Manage requests for tools, personal protective equipment (PPE), vehicles, and uniforms for field teams. Maintain responsibility for fleet management, ensuring vehicles are properly assigned, maintained, and available. Approve daily timesheets and travel requests for Data Center technicians. Oversee operations and support field teams. Forecast, monitor, and document financial performance against plan Coordinate, prioritize and resolve issues encountered by the team. Optimize the usage of manpower, standard time, equipment and energy to complete open work Escalate critical/complex issues that will impact the business Manage the team according to established programs and objectives Implement, monitor, manage the quality of work Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans Required Qualifications High School Diploma/GED 5+ years' experience in commercial HVAC and/or mechanical service operations, industrial equipment service, or other field service, environments involving maintenance, repair, and technical service delivery 3+ years’ experience managing and or training field service teams, including union technicians, with a focus on performance and efficiency. Valued, but not required HVAC Experience Experience in working with Unions Expertise in startup and commissioning of industrial HVAC systems, and understanding of data center reliability standards. Strong financial acumen: cost forecasting, margin attainment, and change order management. Excellent organizational, communication, and problem-solving skills. Commitment to zero‑incident safety culture and rigorous process execution. Pay Range The expected base salary range for this role is between $110,500.00 CAD - $160,500.00 CAD annually. The rate of pay may be impacted by factors such as the applicant's geographic location, market data/range, skills, prior relevant experience, job-related knowledge, specific degrees and certifications, and/or other relevant considerations. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions. The pay range will not be below the minimum wage applicable to the province in which the applicant is to be employed. Other Compensation This role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people. Benefits Employees are eligible for benefits, including: Medical, Dental Retirement Benefits Time off and Leave Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tuition Assistance Benefits are available to eligible full-time employees and may vary based on provincial or local requirements and other eligibility factors, including date of hire and the terms of any applicable collective bargaining agreement. Carrier Accommodations Process If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws. Current Vacancy Identification This is a current vacancy for which Carrier is currently hiring. Job Applicants Privacy Notice Please click on the link to review the Job Applicant Privacy Notice.

What you’ll do

Lead local data center field service operations, including hiring, onboarding, safety, union relations, staffing, fleet and equipment, timesheets, and technician support. Manage financial performance and work quality, resolve or escalate operational issues, and maintain customer satisfaction through effective service delivery.

Requirements

Requires a high school diploma or GED, at least five years of experience in commercial HVAC, mechanical service operations, industrial equipment service, or related field service, and at least three years managing or training field service teams, including union technicians. Relevant strengths include industrial HVAC startup and commissioning, data center reliability, financial forecasting and margin management, communication, organization, problem-solving, and a strong safety focus.

Benefits

• Medical Insurance
• Dental Insurance
• Retirement Benefits
• Paid Time Off
• Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Tuition Assistance

Listed skills

• Safety Compliance · Preferred
• issue resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial HVAC Service
• Field Service Team Management
• Technician Hiring and Onboarding
• Union Relations
• Job Site Safety
• Startup and Commissioning
• Data Center Cooling
• Financial Forecasting
• Margin Management
• Change Order Management
• Customer Relationship Management
• Workforce Scheduling
• Fleet Management
• Quality Management
• Issue Resolution
• Safety Compliance
• Industrial Equipment
• Financial Acumen
• Change Orders
• Service Operations
• HVAC
• Management
• Customer Service
• Communication
• Sales
• Field Service Management
• Forecasting
• Leadership
• Problem Solving
• Key Performance Indicators (KPIs)
• Project Management
• Mentorship
• Operations
• Organizational Communications
• Personal Protective Equipment
• Safety Culture
• Technical Services
• Investigation
• Commissioning
• Teamwork

Job areas

• Management & Leadership
• Engineering
• Trades
• Customer Service & Support
• Security & Safety
• Data Center Manager
• Data Manager
• Database Designers and Administrators
• Database Architects

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