Bilingual Customer Fulfillment Specialist

Welcome to Cascades! Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join ANA VALDIVIESO's team as a Customer Fulfillment Specialist in Etobicoke, Ontario and help build a more sustainable future. What’s In It For You Taking care of our people is in our nature - so you’ll enjoy: Annual salary between $50,000 and $58,000 Profit sharing and an employee share purchase plan A hybrid work model: 3 days in the office (Fixed, Mon/Tues/Thurs) Working hours: 10AM-6PM A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan An annual allowance to spend on goods and services of your choice A yearly wellness program and employee assistance program A collaborative, respectful, and people-centered workplace Your Role As a Customer Fulfillment Specialist, you'll be the main point of contact for customers throughout the service lifecycle, ensuring a seamless experience from request to resolution. Working closely with Dispatch, Transportation, Sales, Billing, and Operations teams, you'll help deliver exceptional service while supporting operational efficiency. Your Scope Includes Acting as the primary contact for customers and managing inquiries, requests, and service-related issues from start to finish Coordinating with internal teams to ensure services are delivered accurately, on time, and according to customer expectations Managing customer accounts, service requests, and portal activities while maintaining accurate documentation and records Resolving customer concerns and escalations through effective communication and problem-solving Monitoring service delivery and proactively identifying opportunities to improve the customer experience Maintaining data integrity within ERP, CRM, and customer management systems Contributing to continuous improvement initiatives that enhance team efficiency and service quality What You Bring You're a natural fit for Customer Fulfillment Specialist if you have: 1 to 2 years of customer service, customer success, account coordination, or related experience in a fast-paced environment Advanced bilingual communication skills in English and French, both written and spoken Strong problem-solving abilities and a customer-first mindset Experience working with ERP, CRM, customer portals, or other business systems Exceptional organizational skills with the ability to manage multiple priorities and deadlines A proactive approach, positive attitude, and ability to work collaboratively across teams Strong attention to detail and a commitment to delivering high-quality customer service If you bring the same care to who you are as to what you do, we'd love to meet you! Apply now and join our team as Customer Fulfillment Specialist in Etobicoke, Ontario. Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.

Act as the primary point of contact for customers throughout the service lifecycle to ensure seamless request resolution. Coordinate with internal teams like Dispatch, Sales, and Operations to maintain operational efficiency and high service quality.

Requires 1 to 2 years of experience in customer service or account coordination within a fast-paced environment. Must possess advanced bilingual communication skills in English and French and experience with ERP or CRM systems.

• Profit sharing • Employee share purchase plan • Group insurance • Telemedicine • Employer-supported retirement plan • Annual allowance for goods and services • Yearly wellness program • Employee assistance program

• Customer servicePreferred
• Problem solvingPreferred
• Bilingual communicationPreferred

Identified from the job description. Confirm important requirements above.

• Bilingual Communication
• English Proficiency
• French Proficiency
• Customer Service
• Account Coordination
• Problem Solving
• ERP
• CRM
• Customer Portal Management
• Organizational Skills
• Data Integrity
• Cross-functional Collaboration

• Customer Service & Support
• Logistics
• Manufacturing
• Transportation
• Administrative

Minimum experience

0+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Entry level