Customer Fulfillment Supervisor*

Job summary

Develop and implement customer fulfillment strategies, lead a customer-focused team, and manage customer satisfaction KPIs and strategic accounts. Resolve order issues, ensure compliance with business processes, and drive continuous improvement while escalating potential crises when appropriate.

Job details

Welcome to Cascades! Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join AIDA NEJADI's team as a Customer Fulfillment Supervisor* in Vaughan and help build a more sustainable future. What’s In It For You Taking care of our people is in our nature - so you’ll enjoy: Annual salary between $80,000 and $110,000 Profit sharing and an employee share purchase plan A hybrid work model A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan An annual allowance to spend on goods and services of your choice A yearly wellness program and employee assistance program A collaborative, respectful, and people-centered workplace Your Role As Customer Fulfillment Supervisor*, you’ll take on real challenges that bring out your full potential. Your Scope Includes Develop and implement a customer fulfillment strategy aligned with current business processes, policies, and order processing deadlines Lead efforts to achieve customer satisfaction goals by building and managing a high-performing, customer-centric team; ensure effective management and achievement of customer satisfaction KPIs Monitor strategic accounts and foster strong, lasting customer relationships Proactively identify and resolve issues related to customer orders, responding effectively to critical situations Ensure team compliance with business rules and mastery of tools and techniques necessary for delivering exceptional customer fulfillment Promote a culture of continuous improvement to enhance fulfillment quality and profitability Act promptly to prevent potential crises, escalating issues when appropriate What You Bring You're a natural fit for Customer Fulfillment Supervisor* if you have: Proven experience in customer fulfillment, with strong process adoption and execution Proficient in SAP and Microsoft Office Suite (Outlook, Teams, Word, Excel) Accountable, customer-focused, and recognized as a change ambassador with a positive, proactive mindset Strong leadership, coaching ability, and team collaboration in fast-paced environments Excellent problem-solving, prioritization, and decision-making skills College diploma or Bachelor’s degree in Sales, Supply Chain, or related field (asset) Bilingual (English required; French an asset) with strong communication skills If you bring the same care to who you are as to what you do, we’d love to meet you! Apply now and join our team as Customer Fulfillment Supervisor* in Vaughan. Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.

What you’ll do

Develop and implement customer fulfillment strategies, lead a customer-focused team, and manage customer satisfaction KPIs and strategic accounts. Resolve order issues, ensure compliance with business processes, and drive continuous improvement while escalating potential crises when appropriate.

Requirements

Candidates should have proven customer fulfillment experience, strong process execution, and proficiency with SAP and Microsoft Office. The role also calls for leadership and coaching skills, sound problem-solving and decision-making, strong communication, and a customer-focused, proactive approach; a college diploma or bachelor's degree in sales, supply chain, or a related field is an asset.

Benefits

• Profit Sharing
• Employee Share Purchase Plan
• Hybrid Work Model
• Group Insurance
• Telemedicine
• Employer-Supported Retirement Plan
• Annual Goods and Services Allowance
• Wellness Program
• Employee Assistance Program

Listed skills

• Team Leadership · Preferred
• Coaching · Preferred
• Problem solving · Preferred
• Prioritization · Preferred
• Decision Making · Preferred
• Continuous Improvement · Preferred
• issue resolution · Preferred
• SAP · Preferred
• Microsoft Office · Preferred
• Communication · Preferred
• Change Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Fulfillment
• Customer Satisfaction
• Team Leadership
• Coaching
• Customer Relationship Management
• Problem-Solving
• Prioritization
• Decision-Making
• Process Execution
• Continuous Improvement
• Issue Resolution
• Strategic Account Management
• SAP
• Microsoft Office
• Communication
• Change Management

Job areas

• Customer Service & Support
• Management & Leadership
• Logistics
• Manufacturing

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