Service Technician - Hybrid Role

Job summary

Service and adjust high-performance windows and doors at project sites across Western Canada and the Pacific Northwest, including hardware adjustments, glass replacement, and frame repairs. Document service work, share field feedback with the technical team, and provide general support as needed.

Job details

Overview Cascadia Windows & Doors is an innovative manufacturer, creating beautiful architectural fiberglass windows and doors, as well as the Cascadia Clip® cladding attachment system. In response to the company’s recent growth, Cascadia is on the lookout for a Technical Customer Service Representative to support sales, project management and client service needs. Job Description Service Technician – Hybrid Role. The Service Technician is responsible for servicing and adjusting Cascadia’s high-performance windows and doors throughout Western Canada and the Pacific Northwest. This is a hybrid position that requires flexibility to work both in the shop and alongside the service team. General List Of Responsibilities Adjust window and door hardware on-site. Replace damaged or defective insulated glass units. Repair and touch-up paint on window and door frames. Document repair and service work. Provide Cascadia’s technical team with feedback from installers and contractors. Travel to project sites as required. General labour, as required. Qualifications Construction experience and knowledge of installation practices for windows & doors. 3 years of window and door installation/glazier experience. Knowledge of European Tilt & Turn hardware is an asset. Valid Driver’s License. Excellent interpersonal communication skills and ability to deal with clients, homeowners, and contractors. Excellent documentation skills and attention to detail. Honest, reliable, professional, and a problem solver. Positive attitude and the ability to take direction. Self-motivated and pride in workmanship. What We Offer An opportunity to make your mark in a well-established but growing company that is focused on helping the construction industry achieve higher-performing buildings. Competitive salary and benefits program. Continuous training and opportunities to learn with a knowledge-based company at the forefront of the green building movement. 100% Company-paid extended benefits package after 3 months. RRSP program after 2 years. Salary: $30.00-$38.00/hour - depending on experience. Shift: Monday-Friday, full-time. The role is based at the head office in Langley, BC, and works Monday-Friday. Once training is complete, the work schedule and location (in-office / hybrid) will be coordinated with the successful applicant.

What you’ll do

Service and adjust high-performance windows and doors at project sites across Western Canada and the Pacific Northwest, including hardware adjustments, glass replacement, and frame repairs. Document service work, share field feedback with the technical team, and provide general support as needed.

Requirements

Requires construction experience and knowledge of window and door installation practices, with at least three years of window and door installation or glazier experience. A valid driver’s license, strong communication and documentation skills, attention to detail, reliability, professionalism, and a problem-solving attitude are required; European Tilt and Turn hardware knowledge is an asset.

Benefits

• Competitive Salary
• Health Benefits
• Company-Paid Extended Benefits
• RRSP Program
• Continuous Training
• Learning Opportunities

Listed skills

• Problem solving · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Window And Door Hardware Adjustment
• Insulated Glass Unit Replacement
• Window And Door Frame Repair
• Paint Touch-Up
• Window And Door Installation
• Glazing
• European Tilt And Turn Hardware
• Technical Customer Service
• Client Communication
• Service Documentation
• Attention To Detail
• Problem Solving
• Installer And Contractor Feedback
• Travel To Project Sites
• Valid Driver’s License

Job areas

• Trades
• Construction
• Customer Service & Support
• Manufacturing

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