Housekeeping Supervisor

Job summary

The Housekeeping Supervisor oversees daily cleaning operations, manages staff schedules, and ensures quality standards are met through regular inspections. They also handle inventory control, provide performance coaching, and collaborate with other departments to maintain guest satisfaction.

Job details

Job Type: Part-Time Wage: $23.52+ The Gateway to Your Future Are you an energetic leader with a deep appreciation for cleanliness and organization? Do you love working with and guiding a productive team? Are you adaptable and dependable? If so, Gateway wants to hear from you. The Housekeeping Supervisor ensures the day-to-day execution and flow of the housekeeping team, supervising quality and efficiency of operations. You will inspire a team to deliver exceptional guest experiences and maintain our high standards. Take your career to the next level with this exciting leadership opportunity. We Provide Full benefits package for full-time employees Retirement savings plan Exciting, supportive and fun work environment Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Key Responsibilities Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundry departments to ensure the achievement of departmental objectives and service quality standards; Plan, organize and monitor daily activities of the team; lead daily pre shift meetings; Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget. Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide; Work closely with all departments within operations, communicating day to day updates and changes; Support the day-to-day operation of the Housekeeping and EVS offices; Perform various duties pertaining to inventory control and assist in ensuring equipment, supplies, amenities and linen are well stocked; Schedule staff according to productivity standards and forecasted occupancy; update schedule changes and prepare daily rosters; Monitor work order systems ensuring maintenance and cleaning issues are completed for property wide areas; Manage cleaning assignments using rosters and automated work order systems to ensure staff are properly deployed to accomplish cleaning requirements on each shift. Update the quality and cleaning status of all areas and ensure LMS accurately reflects the status of guestrooms; Collaborate with other department managers to achieve company wide goals, resolve issues and promote teamwork Respond to customer service issues promptly and professionally; lead by example ensuring team members are providing Diamond service to internal and external guests at all times; Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns; Participate in recruitment efforts, hiring activities and staff training programs; Lead a motivating team environment following company “R.I.T.E” values; Coordinate Lost & Found items ensuring they are properly documented, stored, retrieved and discarded; Deliver guest requested items to rooms and deliver linen as required; Assist with coordinating special projects and deep clean schedules; Maintain a professional appearance as per company grooming policy; Keep work areas clean and free of safety hazards, debris and litter. Perform all job duties in a safe and responsible manner. Perform other related and compatible duties as assigned. What You Bring Minimum 2 years experience working as a Environmental and/or Housekeeping Supervisor or higher; Minimum 2 years’ experience in a related field combined with demonstrated supervisory experience with scheduling, training/development, performance management, etc. Experience working in a unionized environment an asset. Proven superior people management skills, customer service, conflict resolution skills and dedication to customer satisfaction. Possess excellent communication, organizational and problem solving skills. Must be committed to results through flexible scheduling, consistent follow-up and leadership by example. Must be highly productive, energetic, attentive to detail and maintain a positive attitude. Must be able to work Day shift, Afternoon shift and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends. Must have attained/or have the ability to attain prior to their start date the proof of completion certificate for the on-line Supervisor Health & Safety Awareness in 5 Steps program offered through the Ontario Ministry of Labor. Why Work for Us? Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. See for yourself what it’s like to be on a team that values your vision, skill and energy. Apply Now! Not the right fit this time? Follow us on our careers social media pages! Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

What you’ll do

The Housekeeping Supervisor oversees daily cleaning operations, manages staff schedules, and ensures quality standards are met through regular inspections. They also handle inventory control, provide performance coaching, and collaborate with other departments to maintain guest satisfaction.

Requirements

Candidates must have at least 2 years of experience in housekeeping or environmental services supervision. Proficiency in scheduling, performance management, and a commitment to safety and customer service excellence are required.

Benefits

• Retirement savings plan • Travel discounts • Tech discounts • Food and beverage discounts • Fitness discounts • Development and training opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Budgeting · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Housekeeping operations
• Inventory management
• Staff scheduling
• Performance management
• Quality inspections
• Conflict resolution
• Customer service
• Communication skills
• Problem solving
• Training and development
• Health and safety compliance
• Budgeting
• Operational planning
• Time management
• Cleaning Operations Management
• Energetic
• People Management
• Supervision
• Team Motivation
• Positivity
• Artificial Intelligence
• Housekeeping
• Cleanliness
• Customer Service
• Communication
• Conflict Resolution
• Training And Development
• Performance Management
• Leadership
• Inventory Control
• Problem Solving
• Operating Budget
• Operations
• Quality Management
• Coaching
• Team Leadership
• Scheduling
• Coordinating
• Teamwork

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Housekeeping Supervisor
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers