Cassandra R

Personable and dependable customer service professional with more than 10 years of experience in hospitality, including assistant management, staff supervision, cash handling, inventory, food service, and client care. Known for learning new systems quickly, staying organized in fast-paced environments, and creating a welcoming customer experience.

• Customer service

1. Tanning Salon Attendant

   Sicily Sun Tanning Salon

   Aug 2026 to Present

   • Welcome clients, answer questions, process payments, and provide friendly front-desk service. • Use the salon computer system to review customer accounts, tanning minutes, packages, and purchases. • Add or adjust tanning minutes and packages, set tanning bed timers accurately, and prepare rooms for clients. • Clean and sanitize tanning beds after each use, wash and restock towels, and keep the salon clean and welcoming.

2. Assistant Manager

   Tim Hortons

   May 2023 to Feb 2024

   • Supported daily restaurant operations and helped lead approximately 35 employees, including onboarding and training new hires. • Completed weekly inventory counts and orders, balanced registers, and supported cash-handling procedures. • Resolved customer concerns, refunds, discounts, and exchanges; calibrated equipment and assisted with POS issues.

3. Housekeeper

   Residential / Self-Employed

   Mar 2020 to Present

   • Provide light and deep residential cleaning with strong attention to detail, sanitation, and client satisfaction.

4. Server / Baker

   Tim Hortons

   Jul 2013 to Present

   • Prepare baked goods, breakfast and lunch items, beverages, and customer orders in a fast-paced environment. • Complete product counts and temperature logs while maintaining kitchen cleanliness, stocking, and food-safety routines.

5. Restaurant Supervisor

   Tim Hortons

   Jun 2013 to May 2023

   • Supervised staff, supported busy shifts, processed payments, balanced registers, and completed stocking and cleaning duties. • Helped maintain service standards, team productivity, and a positive customer experience.

6. Server & Cashier

   Jerk House Jamaican Cuisine

   Jun 2012 to Aug 2012

7. Cashier

   Granny Small Peas

   May 2010 to Sep 2011

• Eyelash Technician Certificate

• Eyebrow Technician Certificate