Sai Charani

Detail-oriented administrative professional with progressive experience as an Administrative Assistant and Resource Administrator supporting healthcare operations. Experienced in client and employee records management, data entry, appointment scheduling, calendar coordination, billing and payment data, confidential documentation, phone and email inquiries, stakeholder communication, onboarding, compliance tracking, meeting coordination, reporting, KPI tracking, and general office administration. Proven ability to manage multiple priorities, maintain data accuracy and confidentiality, follow up on time-sensitive requirements, and support supervisors, managers, clients, staff, funders, referral sources, and internal teams. Advanced working knowledge of AlayaCare, UKG, Microsoft Excel, Power BI, HubSpot, Jira, Confluence, Zendesk, SQL/Oracle, and Tableau.

• Ability to work under pressure
• Accounting
• Accounts receivable
• adaptability
• Administrative Support
• Appointment Scheduling
• Asset Management
• Attention to detail
• basic computer skills
• Billing
• Bookkeeping
• Budgeting
• business correspondence
• case management
• Cash handling
• Change Management
• Client Onboarding
• client relations
• Coaching
• Communication
• Compliance Documentation
• Conflict Resolution
• Critical Thinking
• Customer service
• Data entry
• data management
• Data Validation
• Decision Making
• Documentation
• document preparation
• Employee scheduling
• Facilities Management
• Filing
• Financial Reconciliation
• Financial record keeping
• Front Desk Operations
• Google Workspace
• interpersonal communication
• Inventory management
• invoicing
• issue resolution
• Jira
• Leadership
• Logistics
• Microsoft 365
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Teams
• Microsoft Word

1. RESOURCE ADMINISTRATOR

   CBI HEALTH

   Apr 2025 to Present

   Ontario, Canada

   • Provide administrative and operational support for staff across 5+ locations, maintaining accurate employee records, availability, training information, compliance documentation, and operational data. • Handle receipt and distribution of new hire credentials and provide local oversight and support for timely provisioning of staff access and devices. • Conduct device and mobility training; coordinate and confirm attendance for General and Role-Specific Orientation and Education sessions and track quiz completion. • Manage tracking, follow-up, uploading, and confidentiality of Conditions of Employment (COE) documents for new hires and ensure outstanding documentation is completed. • Enter new hire availability in AlayaCare and support onboarding activities, mandatory education tracking, and documentation requirements. • Schedule 30-, 60-, and 90-day check-ins with new hires and coordinate team meetings, attendance, employee status tracking, and required follow-up. • Track and follow up on compliance requirements including Vulnerable Sector Checks (VSC), mask fit, annual declarations, and mandatory education. • Use UKG to enter and maintain training, skills, annual mandatory education, and employee data; reconcile UKG and AlayaCare records and flag discrepancies. • Support Leave of Absence (LOA) administration by communicating with employees regarding end dates and return-to-work details and completing timely follow-up. • Manage Performance Appraisal (PA) administration by tracking due dates, scheduling, documentation, and completion follow-ups. • Track client first visits and follow-up visits as required by funder requirements and maintain accurate, timely documentation. • Perform administrative support tasks and process-improvement activities to maintain operational efficiency and service quality. • Maintain Excel dashboards using PivotTables and conditional formatting across 5+ locations, reducing manager reporting time by approximately 40%. • Identify attendance and compliance trends across operational datasets, supporting proactive scheduling decisions and improving schedule accuracy by approximately 25%. • Consolidate and validate data from multiple sources using structured cross-validation workflows, reducing data errors by approximately 30%.

2. ADMINISTRATIVE ASSISTANT

   CBI HEALTH

   Mar 2024 to Apr 2025

   Ontario, Canada

   • Managed client files for daily appointments, ensuring data accuracy, confidentiality, privacy, and secure information handling. • Entered client information and client charges, collected payments, issued receipts, and supported accurate and timely billing and payment processing. • Managed appointment schedules to minimize cancellations and vacancies while considering client needs, clinician availability, and care plan requirements. • Performed general office duties and provided administrative support to the Administrative Team Lead, MOCS, supervisors, managers, and other clinics. • Monitored referral-to-admission cycle times and maintained accurate client information and documentation. • Provided information and administrative support to WCB, insurers, CBI, regional, and corporate groups as required. • Answered phones, greeted visitors, responded to questions, collected information, directed inquiries, and provided courteous customer service. • Managed multiple phone lines, emails, general inquiries, and competing requests while prioritizing time-sensitive needs. • Communicated with funders and referral sources to ensure referrals were understood and clients were aligned with appropriate services. • Supported client and stakeholder engagement and assisted clients with accessibility to clinic services. • Maintained adherence to privacy, confidentiality, code of conduct, health and safety, and organizational policies. • Scheduled effectively using established scheduling guidelines and maintained accurate and timely client information in systems. • Completed KPI tracking accurately and on time and supported reporting, document, and chart management. • Maintained office equipment and supplies; performed scanning, copying, filing, document preparation, and distribution. • Supported PPE distribution and screening processes for visitors and staff. • Prepared, mailed, emailed, collected, and organized client and employee communications and documents; managed incoming and outgoing mail and couriers. • Supported staff meetings, orientations, administrative projects, client/employee file creation, records maintenance, and filing.

1. Conestoga College

   Diploma in Project Management, Project Management

   Ontario, Canada

   2023

   GPA: 7.8

• Oracle-Certified SQL Associate

  Oracle

• IBM Certificate – Excel Essentials for Data Analytics

  IBM

• IBM Certificate – Data Analytics Essentials

  IBM

• IBM Certificate – Data Visualization & Dashboard Essentials

  IBM

• IBM Certificate – Python for Data Science and AI

  IBM