Administrative Assistant

ADMINISTRATIVE ASSISTANT – WATERLOO, ON CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca [http://www.cbihealth.ca/]. About this opportunity FOCUS Assessments looking for a candidate who is a quick learner and highly organized, with excellent computer skills, to work as an Administrative Assistant supporting our Intake and Scheduling teams at our Waterloo clinic. This is a full-time position reporting to the Manager of Operations. Starting salary: $40,000 per year Take an inside look at what you’ll do each day * Answering incoming calls and direct queries to appropriate party * Greeting Clients and Guests and Checking In * Chaperoning assessments * Data Entry of Referral into Referral Management Software * Provide appointment details (Appointment Letters and Notices) to referral source within Service Level Agreement expectations * Appointment Attendance Confirmation * Follow up on Consent Forms and any other documents * Support for same day of issues, cancellations and no shows including direct reschedules * Assist with Appointment Reminder Calls * Other administrative support, as required What you need to be successful * Computer Proficiency – MS Office 365, MS Excel and MS Word, and Adobe Acrobat/Reader * Excellent telephone manner, ability to communicate in English by phone and email * Strong organizational and prioritizing skills and effective time management skills required * Ability to learn quickly in a fast-paced environment with minimal supervision * Accuracy and attention to detail in tasks * Knowledge of the rehabilitation and independent medical sector an asset, but not required What CBI Health offers you * Continuous learning and skills development, including management opportunities * Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer * Flexible hours, which allow work-life balance and focus on quality of life Inclusion matters We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.

The Administrative Assistant will support the Intake and Scheduling teams by managing incoming calls, greeting clients, and performing data entry. They are also responsible for appointment scheduling, confirmation, and providing administrative support to ensure smooth clinic operations.

Candidates must possess strong computer proficiency in MS Office and Adobe Acrobat, along with excellent communication and organizational skills. The ability to work in a fast-paced environment with high attention to detail is essential for this role.

• Group health benefits • Dental benefits • Vision benefits • Continuous learning • Skills development • Flexible hours

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• MS Office 365
• MS Excel
• MS Word
• Adobe Acrobat
• Data entry
• Telephone communication
• Organizational skills
• Time management
• Scheduling
• Customer service
• Attention to detail
• Interpersonal skills
• Administrative Support
• Continuous Development
• Microsoft 365
• Chaperoning
• Quick Learning
• Microsoft Word
• Microsoft Excel
• Management
• Communication
• Computer Literacy
• Data Entry
• English Language
• Project Management Software
• Rehabilitation
• Operations
• Service-Level Agreement
• Time Management
• Prioritization
• Detail Oriented

• Administrative
• Healthcare
• Customer Service & Support
• Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week