Banquet Server (Server) - Coast Tsawwassen Inn

Job summary

The Banquet Server is responsible for setting up and tearing down function rooms according to Banquet Event Orders while providing superior customer service to guests. They also maintain the cleanliness of meeting and breakfast areas and ensure all food and beverage supplies are properly stocked.

Job details

Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. , Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’. Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels. Role Summary Reporting to the Catering & Convention Manager, the Banquet Server is responsible for providing superior customer service and upholding Coast Hotel’s quality standards in the hotels food and beverage department. Key Accountabilities Acts as an Ambassador for Coast including greeting guests, making them feel welcome, and handling basic enquiries Services hotel catering events and provides customer service through the completion of routine duties and tasks, and by following the close instructions of the Banquet Event Order Responsible for the set-up of function rooms as laid out in the detailed Banquet Event Order Responsible for the tear down and clean-up of all function rooms Services the hotel breakfast bar including, set up, maintaining, breakdown and clean up when required Adheres to quality and industry standards when completing tasks Stocks supplies and maintains inventory levels to support the operation throughout the day Prepares, stocks, and sets up/puts out food and beverages Maintains function and meeting rooms, breakfast area, common areas by vacuuming, removing trash, clearing, cleaning and sanitizing table, kitchen surfaces, storage areas, equipment, staff room Checks on guest satisfaction and follows up on requests where possible and appropriate Demonstrates a customer service attitude with internal and external contacts Ensures the safety and security of the property, the Ambassadors and guests when completing tasks Other duties as required Education and Experience Serving it Right certificate is required Hepatitis A vaccination is mandatory Previous banquet experience is an asset Skills and Abilities Must be physically able to perform the duties of the position, including lifting up to 50lbs (need to be able to move chairs and tables) Ability to work a variety of shifts, including weekends, evenings and holidays Excellent communication and interpersonal skills Professional appearance and attitude Ability to work as part of a team and independently Coast Hotels offers a variety of benefits, including competitive wages, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more! CTI1

What you’ll do

The Banquet Server is responsible for setting up and tearing down function rooms according to Banquet Event Orders while providing superior customer service to guests. They also maintain the cleanliness of meeting and breakfast areas and ensure all food and beverage supplies are properly stocked.

Requirements

Candidates must possess a valid Serving it Right certificate and have received the Hepatitis A vaccination. The role requires the physical ability to lift up to 50lbs and the flexibility to work weekends, evenings, and holidays.

Benefits

• Competitive wages • Flexible work schedules • Hotel discounts • Staff meals • Training & development • Career advancement opportunities

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Physical stamina · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Event setup
• Communication
• Interpersonal skills
• Inventory management
• Sanitization
• Teamwork
• Physical stamina
• Banquet Event Orders
• Event Catering
• Industry Standards
• Customer Service
• Interpersonal Communications
• Inventory Management
• Stocks (Inventory)
• Greeting Customers

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Banquet Server
• Waiter / Waitress
• Waiters
• Waiters and Waitresses